tel: 0345 222 0579      email: mail@helpinhearing.co.uk

  • Ongoing support from our team

    Audiologist team expands as Wendy Davies joins from Sivantos

    We’re delighted to announce the appointment of Wendy Davies to our audiology team. Wendy joins us from Sivantos, a leading manufacturer of innovative hearing aids where she held the position of National Sales & Audiology Manager. Selma Becker, MD of Help in Hearing welcomes Wendy to the team:

    Selma Becker, MD

    “We are thrilled that Wendy has joined us as an Audiologist and Ear Care Specialist. She has immense knowledge and industry experience, bringing a new dimension to our hearing care audiology team and the service we offer as our business continues to thrive.”

    Wendy initially trained as an audiologist and worked in the NHS for 15 years before joining Siemens (later Sivantos) in 2000 where she was responsible for training and hearing aid supply to the NHS. In 2007, Wendy was appointed Head of Audiology, extending her reach to also include private clinics. After completing an MBA in 2012, Wendy also gained responsibility for sales. Over the years she has also worked with R&D in the deployment of new technologies that revolutionised hearing aid features and client benefits.

    In her national audiology role Wendy became a regular and respected presenter on hearing aid technology at industry conferences worldwide. Her leadership role also included providing clinical support and technical education to the Falkland Islands and developing and implementing the new born hearing screening programme.

    Wendy Davies Audiologist“My first love has always been audiology”, said Wendy, “the opportunity to work with Selma’s team at Help in Hearing has allowed me to get back to grass roots, directly working with and helping people. I know that Selma offers clients the very best in aftercare to ensure they are getting maximum benefit from their aids and I very much want to be a part of this.”

    Wendy continued, “I find hearing aid technology extremely interesting – it has come such a long way since I started fitting hearing aids in 1985 and new functionalities and features are presented to us by all the manufacturers every year. This allows us to provide a great solution for everyone requiring support with their hearing based on their individual needs –there is no “one size fits all”. At Help in Hearing we have access to all the leading suppliers so we can find the right solution for all our clients.”

    Read Wendy’s regular column in our newsletter. 

  • Selecting an audiologist

    What should you look for when selecting an audiologist?

    It is estimated that one in six people in the UK have hearing loss and fail to address the issue for up to ten years. That’s 10 million people who are not addressing their health! And it’s not an age related situation as 3.6 million people with hearing loss are of working age. Staggeringly just less than half (4.8 million people) wear hearing aids and less than 15% (1.4 million) use them regularly. Leaving 3.8 million people that are not addressing the issue, and trying to manage day to day with one of their senses underperforming. Like any other health situation such as sight, addressing hearing loss early ensures you can remedy the problem and continue to enjoy an active and full lifestyle. Research shows that ongoing stimulation of the cognitive functions allows the brain to keep engaged and maintain good memory and communication skills.

    If you are one of the majority that has sidestepped hearing issues and you’re ready to bring your hearing back in line, then you need to know what you should look for when selecting an audiologist. Below we highlight the key factors and choices you need to make. 

    Audiology experience

    The Help in Hearing team - independent, family run hearing care practice
    The Help in Hearing team: (Left to Right) Gilly, Kevin, Selma, Jan

    Your hearing is so complex that it is vital for a hearing assessment to be comprehensive and thorough. A consultation with an experienced audiologist is the first step on your journey.

    Hearing technology is advancing at great speed, but your hearing needs more than just technology. It also needs experience.

    At Help in Hearing we are a local, independent, family owned, hearing healthcare practice with a combined 50 years’ experience. We are proud to offer our clients unrivalled standards of professional hearing health care.

    Our friendly but highly professional approach has earned us life-long client relationships built on trust, reliability and continuity of care. Many have become friends and are self-proclaimed members of our Help in Hearing family. Our hearing care specialists have exceptional audiological knowledge and their experience in all aspects of hearing care is unrivalled. They are committed to ongoing and continuing education, frequently attending seminars, courses and trade shows to keep up with newest ideas and developments in the industry.

    Independent audiologist

    When you decide to seek services from independent audiologists, such as ourselves, you are looked after by professionals who are committed to best service, attention and solutions with access to products from a range of manufacturers. Our business exists entirely from recommendations and referrals from clients who have experienced our bespoke, personal but highly professional approach. The latest Which? report confirmed that the highest satisfactory score for hearing care providers was achieved by the smaller, independent local businesses, because to us “it’s personal.”

    Hearing health

    Hearing health is important to us
    Kevin with one of our clients

    Our hearing health should be equally as important as eye checks, dental checks and hearing checks and should become the norm from a very early age. We at Help in Hearing advise that hearing tests should be carried out regularly from early childhood through to our senior years.

    At Help in Hearing we understand that caring for your hearing health is just as important as caring for the rest of your overall health and wellbeing. By looking after all aspects of your hearing, ear care and hearing protection, we make sure you remain socially active, stay confident in your working environment and ascertain your continuing enjoyment of your hearing health.

    Listening

    An audiologist should listen to your story, establish your family history, find out any related medical information and understand your particular requirements.

    Evaluating

    Evaluating your hearing requirements will include a number of tests using state of the art diagnostic testing systems. You can’t know this on your own. You may think you are losing your hearing, but maybe you only need to have excess ear wax removed.

    Recommending

    Your hearing requirements are unique, so it’s important that a personal treatment plan is created for you that exactly matches your lifestyle, technology requirements and budget.

    After care

    Aftercare is very important
    Aftercare is very important to us

    Your audiologist should see you for as many follow-ups as necessary, to ensure that your new device is comfortable and as effective as possible. It is also helpful if the costs of your care can be spread across a hearing plan membership programme.

    Client Testimonials

    Client testimonials
    Make sure you get some recommendations from other clients

    Does your audiologist have good recommendations from other clients? Check out their website and ask to talk to other clients to find out what they think. Or look at online sites such as GroHawk where you can look at reviews. Some of the testimonials we’ve received from our clients:

    “Selma gave me the most intensive hearing test, much more sophisticated than at the chemist”

    “Selma went above and beyond the call of duty. It’s the personal touch that you just wouldn’t find in the high street.”

    “I got sick of seeing so called audiologists who sold me expensive hearing aids without explaining how to use them.”

    “I made a lot of mistakes in seeking help and wasting many thousands of dollars and pounds on people who were merely hearing aid salesman posing as audiologists.”

    “I recommend Selma to everybody, because not only is she brilliant but she knows how to break through that most insidious aspect of loss of hearing which I see all around me, denial that it is happening, born out of fear.”

    “No effort has been spared to ensure that my hearing aids have been adjusted to give me the maximum possible benefit.”

    Commitment to quality of hearing care

    Commitment to quality of hearing care

    At Help in Hearing, our commitment to quality of care is unfaltering. We give you as much time as you need and never give up on anyone. Our aim is to help you maintain your hearing health and enjoy life to the full. We ask our clients to rate our service and are very proud to receive an overall score of 94% from our client feedback surveys to date.

    Selecting an audiologist – For us, it’s personal.

    If you’re based in the Buckinghamshire, UK area, and would like to talk to our experienced audiologists or come in for a thorough hearing assessment, please get in touch either by email or via our website form. You can also give us a ring on 0345 222 0579.

     

  • Marlow hearing clinic open day

    Marlow Hearing Open Day December 4th 9am – 5pm

    Count down to better hearing this Christmas at our Marlow Open Day.

    Come along to our Marlow Hearing Open Day December 4th 9am – 5pm

    Our Audiologists Kevin Jeffery and Selma Becker from Help in Hearing are delighted to welcome Oticon’s representative who will be demonstrating the invisible wireless technology.

    Discover how this remarkable new hearing instrument performs for you. Come and bring a loved one to receive all these benefits:

    • Special risk-free Alta designRITE and Alta IIC trial.
    • Complimentary Hearing Screening and Consultation.
    • Same-day fittings.
    • FREE demonstration of Alta designRITE and Alta IIC.
    • £100 off the purchase of a pair of Alta designRITE and Alta IIC.
    • Special terms and conditions apply. Please contact us for details.

    Don’t miss out this Christmas: be part of the conversation!

    Let us know you are coming:
    Call 0845 222 0579 or email:

    mail@helpinhearing.co.uk

  • Independent audiologists provide better care

    New Research: Independent Audiologists Provide Better Care

    A new study commissioned by Phonak and carried out by RDSi, an independent market research consultancy, shows that independent hearing specialists provide better treatment than national chains and the NHS. The report outlines that independent audiologists enable people with hearing difficulties to discuss their problems confidentially and receive unbiased advice and extended care solutions not found in national retail chains or NHS.

    The study surveyed 360 hearing aid users and shows that 63% of the consumers surveyed selected independent hearing clinics after looking at NHS and national chains.

    Independent audiologists provide services not found elsewhere, such as:

    • Aftercare service
    • Independent and wide choice of hearing technology
    • Convenient location
    • Quality of service and knowledge
    • Not sales driven

    The survey also found that on average, people experienced hearing difficulties for 4 years before visiting an audiologist, delays which can cause serious degradation to hearing problems.

    Please click to read the full independent audiologist research report