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October 2022

Selma Becker, Senior Hearing Aid Audiologist

Welcome to our October online newsletter

A very warm welcome to you all.  In the last couple of months, we have seen three of the hearing aid manufacturers releasing new models. It is such an exciting time for new technology and as you know we always like to keep you up to date with any new developments. There is further information in the New Products section, but we are delighted to be holding an Open Month in November for you to find out more. Our Open Weeks are so successful that we thought we would run our offer of a free hearing reassessment and hearing aid trial for the whole month.

I wanted to take this opportunity to say how proud I am of my team. Our lovely aural care practitioner Nikki Benson is now studying to become a Hearing Care Assistant, with our audiologist Wendy Davies helping with her clinical training. Our super-efficient Receptionist and Assistant Administrator Natalya Knight passed her business apprenticeship with flying colours, indeed she gained a distinction. We are so delighted for her as she worked extremley hard and we are very lucky that Natalya has decided to stay on.

Natalya is at the end of the phone for all your bookings, please do give her a call on our freephone number for both practices 0345 2220579. Or you can of course also send an email. I hope you enjoy our latest newsletter.

In this issue - Contents

Some of our main stories in this issue:

  • Understanding Autism 
  • November Open Month
  • The latest technology  
  • Sudden sensorineural hearing loss 
  • Wendy’s Book Review

Note from the editor

In this issue look out for a case study on a client whose hearing was restored by Wendy’s prompt action when he came to see us with Sudden Sensorineural Hearing Loss. Historically this was a condition that was often left untreated and it is so good to know that the emergency referral processes that have been developed over the years really work.

Also don’t forget it’s November coming up soon – and that means fireworks! Although they are fantastic to watch, we must always remember to protect our ears. We have a special offer for some free ear defenders – take a look at our news page!

We do hope you enjoy this issue. We look forward to any feedback you have and seeing you all in practice!

Local Dementia Support

A new organisation Bluebell Memories has been set up to provide local support for people living with dementia and their families.  Weekly meetings are being held at Farnham Common Village Hall on Wednesdays 10.30am-12.

Offering a “safe space for dementia-friendly activities alongside carer support”, Bluebell Memories founded by Sue Strange, who has been working with people with dementia for over 10 years both in private care homes and in a family capacity.

​Sue was a primary carer for a member of her family and she spent 2 years working for the Alzheimer’s Society in roles including running Singing for the Brain sessions, supporting families with welfare calls and a carers support group. Throughout the pandemic Sue has run courses for people living with dementia and their carers to aid understanding of their diagnoses and how to live a life well-lived.  For further information call Sue on 07542 444 243

Latest Tinnitus App

At our most recent Tinnitus Support Group meeting we were very lucky to be joined virtually by Ed Farrar who gave a zoom presentation on the new digital app launched by Oto. It is a CBT based programme to help people manage Tinnitus, aimed for regular use over a period of time.


We recorded the session so that everyone can hear all about it. Please excuse the first few minutes at the beginning but it is definitely worth watching. You can access and download the recording from our meeting here.

Oto has been working closely with the British Tinnitus Association and the app has had some very good reviews. It is available via the app store on your mobile phones, or via this website link

Hands-Free listening

A recent new addition to some of the latest hearing aids is a hands-free listening option, using Bluetooth to enable wearers to use their aids as a headset.

You can use the hands-free facility in different environments, even noisy ones, giving more freedom to combine taking/making phone calls while carrying out other daily activities. Oticon, Signia and Starkey all offer this function with their latest models for iPhone users only and Phonak features hands-free for iPhone and Android

Book an appointment today with Selma, Kevin or Wendy to find out more about this hands free option featured on new aids. Call 0345 2220579

Firework Protection Special Offer

Don’t forget that prolonged exposure to any sound over 85 dB can damage the inner ear. We are all more likely to go to fireworks displays now we are socialising again, so don’t forget to protect your ears.

We sell some brilliant over the counter reusable Pacato 16 hearing protectors which come in a neat keyring size carry case that you can always keep at hand. We sell them for £10 which is a great deal compared to online prices and we are offering a free pair to the first 5 readers who send a “Firework Protection Special Offer” email to

The new Oticon Own invisible IIC

November Promotion

Following on from the success of our previous Open Weeks and our recent Open Month in Marlow, we are running a special promotion at both practices in November.

Free Hearing Assessments and Hearing Aid Trial in November

Book a free reassessment of your hearing during the month of November and take up the opportunity of a free two-week hearing aid trial.  At your appointment, we will check your hearing and ear health, make any necessary adjustments to your hearing aids, and look at ways to further improve your hearing.

If it has been a while since we last saw you, we want to make sure your hearing is at its best. We would like to show you the new technology that has been introduced, with three of the main hearing aid manufacturers launching new ranges. There are more details in our New Products section – find out about:

  • Oticon have a new collection of custom built invisible-in-canal aids
  • Phonak have launched Lumity, which gives “improved speech understanding in noisy environments”
  • Widex have developed a new Moment edition called Sheer, which focuses on “natural sound”

It is important to have your hearing tested regularly. Hearing loss is often a subtle process, and it can be difficult to notice a deterioration. Regular reassessments will give you the peace of mind that you are doing all you can to keep hearing at your best. And the continuous updates in technology mean that we can offer you the best solution for your hearing needs.

Call Natalya on 0345 222 0579 today to book! Or email

Spotlight on...the BTA

Spotlight on….Autism by Wendy Davies

Spotlight on....

Autism is a lifelong developmental disability which affects how people communicate and interact with the world. One in 100 people are on the autism spectrum and there are around 700,000 autistic adults and children in the UK. ( 2022)

Autism is a spectrum condition which will affect individuals in different ways and to different severities.

The challenges those with autism face include social interaction, changes to routines, repetitive behaviour, under or over sensitivity to light, sound, touch and taste, anxiety and intense interest in hobbies.

Three times more men and boys are diagnosed with Autism than women.

Understanding Autism. My experience of an online course.

As a member of the Open University Business School Alumni, I am kept informed about various meetings, lectures and free online courses offered by the university.

I have completed several of their free online courses covering a range of different topics from the moon to politics for my own interest. However, the most recent course, “Understanding Autism” provided me with knowledge that I could bring to my role at Help in Hearing.

As an Audiologist, I am required to complete ongoing professional development and generally that is strengthening my knowledge and skills around audiological topics, but it is, of course, beneficial to read over a wider range of topics. Several of our clients have other health challenges beside a hearing problem. While I will not become an expert in any of these, more understanding of the difficulties a health issue brings and how it may impact on an audiology appointment can only improve the quality and efficacy of my consultations.

I had a small understanding of Autism before I started the course but was keen to learn more.

The course was split into 8 modules with the intention that one module would be completed each week, but I found the material so interesting, that I completed all 8 modules in 3 weeks.

Providing insights into Autism

The course began with an explanation of what autism is and the appropriate terms and language that should be used when discussing people with autism – a simple and yet important topic to ensure that no offense is caused by using inappropriate descriptions.

Text is interspersed with short videos from both parents of children with autism and adults with autism which provide great insights.

Completing this course has increased my knowledge and understanding of autism.

It does not make me a specialist or make Help in Hearing a centre specialising in helping people with autism. But it does mean that should I see any clients with autism, I will know the best way to communicate and present information to them and understand what changes may need to be made to the clinic room to create a more comfortable environment. I am hopeful that even these small changes would make any consultation a better experience for any clients with autism.

The Open University free online course are available to everyone via Open Learn

Audiologist team meeting

What our patients say about us

We often send out client satisfaction surveys to be sure we are keeping up our gold standard service. We would like to thank our clients for taking the time to feedback to us.  We’d love to hear from you, so please email us if you’d like to provide feedback or a testimonial about our service.

If you have been delighted with the services that we offer, we would really appreciate it if you could click and review us on one of these links below. It is a simple process – you just need your email or facebook login passwords at hand – or take a look at our instructions here:

Just click on one of the links, depending on which practice you visit.

help in hearing farnham common – Google Search

help in hearing marlow – Google Search

Thank you!

GroHawk 10/10 review for Help in Hearing

Alan Whitworth

“Good experience with great staff and excellent equipment.”

GroHawk 10/10 review for Help in Hearing

Margaret Hodgson

“I was very pleased with my appointment with Wendy, who was a very pleasant person and who gave me a lot of interesting information about my hearing”

GroHawk 10/10 review for Help in Hearing

Mario Caretti

“The whole process was simple, easy to understand and conducted in a professional manner.”

GroHawk 10/10 review for Help in Hearing

Anthony Howlett-Bolton

“The personal attention and time taken to explain the process was very good indeed.”

Pamela Knowles

“Kevin was very kind and helpful and I feel I will receive some aid with my hearing problem.”

David Hoy

“Selma looks after me in a friendly and professional manner” – David Hoy

An interview with Peter Lawes, a client who sees Wendy in Farnham Common 

Wendy’s fast response saves client’s hearing

Just a few days before he was due to go on holiday to Canada, our client Peter Lawes suffered from sudden sensorineural hearing loss. However, we are delighted to report that the symptoms were subsequently reversed by steroid treatment, thanks to the fast response by Senior Audiologist Wendy Davies in her intervention to save his hearing.

With fate playing a helping hand, coincidentally on the morning that he woke up unable to hear in his left ear, Peter and his wife Susan were due to see Wendy for their annual hearing check. “As I opened my eyes on that Friday morning, I was astounded to realise that I couldn’t hear in one ear. Indeed, I was overwhelmed by a very loud, odd rushing water sound. I kept clicking my fingers next to my ear to test my hearing but there was nothing”, he explained.

Sudden Sensorineural Hearing Loss

Peter and Susan were so relieved that the incident happened on the day he was due to see Wendy. As soon as she carried out the audiometry, she immediately recognised his condition as sudden sensorineural hearing loss (SSHL) and sent him off to A&E at Wexham with a letter explaining the urgency of the referral. “It is vital for someone with SSHL to be treated with steroids within 48 hours” she explains, “because if the condition is left any longer it cannot be reversed, showing why the speedy response protocol is now recognised by the NHS”.

Thankfully this process was followed, and Peter was seen straightaway. Within a few hours he was taking steroids. “I couldn’t believe the timing.  If I didn’t already have an appointment with Wendy, I might have waited a while longer to see if my hearing improved, or I might even have left it until my return from my holiday in Canada, which would have been too late. I am so grateful and thankful to Wendy for her fast work!”

The best part is being able to hear!

Frustratingly, Peter and Susan’s flight to Toronto was delayed by 24 hours and when they arrived in Canada, they had the double delay whammy of Susan being picked at random for covid testing. Although the build up to their transatlantic trip was far from ideal, once the holiday finally started, Peter and Susan were able to relax and enjoy catching up with their family and friends who live over there. But they both say that the best part of all is that Peter is able to hear!

When he returned to the UK, Wendy followed up her appointment with Peter who was delighted to confirm that his hearing was back to normal.  He says he definitely plans to book in for regular appointments with Wendy, to ensure his ears are well and truly looked after.

If you have experienced a sudden hearing loss in one or both ears please contact us immediately.

Phonak Lumity

Phonak Launches Lumity Hearing Aid Platform

Phonak have recently  launched their Audéo Lumity hearing aids– Lumity is a new hearing aid platform that will be launched with the Audéo Receiver In Canal devices.


Phonak Audéo Lumity has launched with three fully rechargeable devices and focuses on giving you improved speech understanding and reduces your listening effort allowing you to enjoy conversations in even the most challenging listening situations.

The Phonak Lumity offers some amazing features including the following:

  • Improved speech understanding in noisy environments
  • Reduced listening effort
  • Universal connectivity to iOS®, Android™ and other Bluetooth® enabled devices
  • Waterproof (Audéo Life Lumity)
  • Health data tracking
  • Personalized noise cancelling
  • Access voice assistant apps with a tap

If you are interested in Phonak Audéo Lumity hearing aids, or would like to find out more, book an appointment with Kevin, Wendy or Selma on freephone 0345 222 0579 or fill in our contact form.

Oticon Own

Oticon Launches New Invisible Hearing Aids

Oticon have launched a brand-new range of in-ear hearing aids called Oticon Own. This new collection of custom-built hearing aids offers the same incredible features and rich sound experience as Oticon More hearing aids, released by Oticon last year, but in a much smaller, in-the-ear device.


The new custom range is made to be unnoticed, and the invisible-in-canal aid (IIC) is reportedly invisible in 9 out of 10 ears. Despite its small size and discreet look, the new Oticon Own range offers the same technology and amazing features previously only available in Oticon More hearing aids, including:

  • MoreSound Amplifier™ which automatically adapts amplification levels for every sound 
  • MoreSound Optimizer™ which helps to detect and prevent feedback before it occurs
  • MoreSound Intelligence™ which quickly captures and optimises sounds to give you access to the full sound scene

If you are interested in Oticon Own hearing aids, or would like to find out more, book an appointment with Kevin, Wendy or Selma on freephone 0345 222 0579 or fill in our contact form.

Widex Moment Sheer

Widex Launches New Moment Sheer Hearing Aids

Widex have launched the Widex MOMENT Sheer hearing aid which builds upon the proven benefits of the Widex MOMENT and further enhances the wearers’ quality of life.


This new collection strives to “deliver the perfection of natural sound by expanding the benefits of Widex PureSound to more users; adding advanced software and hardware technologies that support engagement and improved well-being; and elevating design standards for a user experience that instils pride and confidence in ownership.”

If you are interested in the Widex MOMENT Sheer hearing aids, or would like to find out more, book an appointment with Kevin, Wendy or Selma on freephone 0345 222 0579 or fill in our contact form.

A Book Review by Wendy

This month Wendy’s column has a slightly different focus. As an avid reader, Wendy suggested a great new idea of running a series of book reviews that she feels would be of interest to our clients.

Take a look….
Keep Calm and do BODMAS by Nasreen Pritchard

Described as “a little book of meditation for teens” this 100-page book is a lovely introduction to meditation and while it was written with teenagers in mind, I think adults will also find this book helpful.

The book caught my eye because it describes some simple techniques for beginners to meditation which I thought would be helpful for out tinnitus clients.

Stress Management

It is well documented that someone is more likely to experience tinnitus when they are under a higher level of stress, therefore, we will recommend that tinnitus sufferers find a method of managing their stress.

However, all of us will experience stress at some time and would benefit from methods to help manage that stress.

Meditation can produce a state of relaxation and a tranquil mind but knowing where to start with meditation can be a little daunting. Keep Calm and do BODMAS provides some simple exercises with which to start your meditation journey.

BODMAS stands for breathe, observe, discover, move, accept and silence.

There is a chapter dedicated to each topic. The chapter begins with a short explanation followed by practical tools and exercises. There is enough variation in the exercises to enable the reader to choose the ones that resonate with them and most are easy to achieve.

Keep Calm and do BODMAS is available from book shops and Amazon

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