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June 2023

Welcome to our June online newsletter

A very warm welcome to you all.  The sun is shining on Help in Hearing and our summer newsletter brings lots of news.

Marlow Expansion

We are very excited to announce the expansion of our Marlow practice, with the opening of a second clinic room. Joining Kevin Jeffery is audiologist Vikki Sahdra, who will work together to expand our services in Marlow. We are absolutely delighted to welcome Vikki to our team.

Marlow Garden Party

To give you an opportunity to meet Vikki and celebrate the growth of the practice, we are holding a Garden Party on July 20th 4.00pm – 6.30pm. Please do join us for bubbles and canapes and the chance to win a super summer raffle for you and your friends.

To find out more about Marlow, Vikki and the Garden Party, please click on the events tab on the left. We also have some exciting special summer promotions including free hearing tests and ear wax removal for over 75’s; a wonderful client testimonial by the DJ and broadcaster Nicky Horne; a feature on our lovely Patient Care Coordinator in Henley, Kinga Silver; and some hints and tips for travelling when you have a hearing loss.

Henley Survey

At Help in Hearingwe are always looking at ways to improve the services we offer to you, our patients. In order to ensure we are offering the best service possible; we would like to invite all patients of our Henley clinic to provide us with your feedback. We would very much appreciate a few minutes of your time if you can complete a short survey by clicking here.

Aston Hearing

Finally, we are delighted to announce the development of a close working regional relationship with Aston Hearing in Thame, Amersham and Princes Risborough. We have known the staff at Aston for many years and believe that by working together we can offer more availability for clinical ear care appointments and hearing aid support.

Our newsletter and news bulletins are a great way of keeping you up to date, and we love hearing back from you. Please keep in touch. We hope to see you at one of our events and thank you for the lovely emails and the feedback that we always get.

Expanding Our Marlow Clinic

We are delighted to announce the expansion of Help in Hearing Marlow on Monday 12th June. Our second clincial  room means that we are able to expand not only our team but also the services we are able to provide. Help in Hearing have been a respected name in Marlow for 16 years, providing expert aural care services. The relaunch signifies our ongoing commitment to meet the individual needs of the community and deliver lasting improvements in hearing health.

At Help in Hearing, our team of audiologists have extensive experience and knowledge in hearing and ear health and are committed to providing exceptional care. Equipped with the latest audiology technology, our dedicated hearing clinics offer personalised solutions tailored to each of our patients’ specific needs.

Introducing Our New Audiologist Vikki Sahdra

We have expanded not only our clinical space but also our expert team. Audiologist Vikki Sahdra will be joining our well known audiologist Kevin Jeffery and brings a wealth of experience and expertise to the clinic. With her passion for helping patients reconnect with their family and friends, Vikki will play a crucial role in expanding the range of services offered at our Marlow clinic.

Audiology is a subject which is close to home for Vikki, as her mother was diagnosed with severe hearing loss from an early age. Attending appointments with her and understanding her frustration with her hearing is what lead Vikki down this career path. She feels that reconnecting people with their family and friends and assisting them with something that impacts their daily lives makes her role really special.

You can learn more about Vikki Here:

Henley Coffee Morning

It was fantastic to see you at our coffee morning last month!
What an immense success, as patients gathered together in the Henley Council Chamber. It was heartening to witness the sense of community among everyone who attended. The event featured captivating guest speakers who shared their expertise and insight. The attendees were enthusiastic, actively participating in discussions and asking thought-provoking questions.
Help in Hearing offer a big thank you to everyone who attended and a special thanks to our guest speakers Nicky Horne and Rosemary Edginton

Inclusion For Those With Hearing Loss

The importance of good hearing often goes unnoticed, much like our other senses, until we lose it. Help in Hearing recognise the significance of effective communication and socialising with loved ones. However, what happens when communication consistently becomes challenging? Our team of highly qualified audiologists witnesses the impact of limited social interaction on mental well-being, faced by 1 in 6 individuals in the UK due to hearing loss daily.

According to the World Health Organisation, this number is projected to increase to 1 in 4 by 2050. Extensive research highlights the importance of good hearing, with evidence linking untreated hearing loss to an increased risk of dementia, if you would like to read more about this, please click here to read our article.

Hearing aids serve as powerful tools for improving communication, by amplifying sounds and enhancing speech clarity, they enable individuals to actively engage in conversations, follow along in group settings, and participate in social activities. This newfound ability to communicate effectively helps individuals build stronger relationships, connect with others, and feel more included within their communities.

Arrange a comprehensive hearing health assessment with one of our expert audiologists. With multiple clinics conveniently located, access to our services is easy. Our comprehensive hearing health assessments evaluate hearing and general ear health. At Help in Hearing, we believe hearing loss shouldn’t diminish quality of life. We provide tailored services, ensuring the best care.

Mark your Calendar!

Special Event in Marlow

You are invited to a garden party to celebrate our newly expanded clinic…

Join us at Help in Hearing Marlow on the 20th of July at 4pm – 6.30pm as we unveil our newly expanded clinic space, introduce you to our newest audiologist, Vikki Sahdra and reconnect you with our senior audiologist Kevin Jefferies. Kevin and Vikki will be on hand to answer any of your hearing and ear related questions throughout the afternoon.

Don’t forget to participate in our raffle for a chance to win an incredible summer hamper! Plus, if you bring along a friend who isn’t a patient, you’ll receive an extra ticket to increase your chances of winning.

Mark your calendar and be part of an afternoon of bubbles and canapes. We can’t wait to greet you on the 20th of July! Please register for the event here or let Natalya in the office know if you are planning to attend on 0345 2220579.

Thank you for attending

Virtual Event

For those of you who dialled into our virtual event last month, thank you for attending; for those who couldn’t join us on the day, you will find a recording of the event below.

As promised, here is a link to the recording of the event. If you would like to use the automatic captioning feature, you can use the ‘cc’ button to turn these on or off. Alternatively, you can find a full transcription of the talk here.

Free Time Friday!

We are excited to offer free ear wax removal & free hearing tests with select clinicians for anyone over the age of 75 at our ear and hearing care specialist centres in Marlow, Henley-on-Thames & Farnham Common every Friday until August 31st 2023

Microsuction Ear Wax Removal

Not over 75? As a special offer, Help in Hearing  is offering £60 earwax removal up until August 31st, 2023.

Make the most of our special summer offer and call to book your earwax removal appointment in Marlow, Henley or Farnham Common! Call one of our friendly front of house team on 0345 2220579 for our Farnham Common and Marlow clinics or 01491 577555 for our Henley clinic.

Spotlight on...the BTA

Spotlight on….Kinga Silver, our Patient Care Co-ordinator in Henley 

Spotlight on....

Kinga Silver, the Patient Care Coordinator at Help in Hearing Henley absolutely loves her job! Her own personal journey led her to working in the hearing industry and she thrives on looking after our clients, completely understanding what it is like to have hearing loss. Although it is very painful for her to reflect on what happened, Kinga decided to share her story with our Practice Manager Gilly, in the hope that it will help some of our clients.

From a young age, Kinga has had a moderate to severe loss in her right ear. The hearing in her left ear was so “good” it was able to compensate for the loss in her right ear.  When she was around 35, a friend noticed that Kinga was missing out on some conversation.  Indeed, a subsequent test revealed that the hearing in her “good” left ear had dropped a little, so she tried an NHS hearing aid for a while, but she says she found it uncomfortable and difficult to get used to.

Sudden hearing loss

In December 2014 while she was watching TV, Kinga became aware of an invasive buzzing noise in her left ear. She thought she was tired and struggling with the start of a cold, so she went to bed. Alarmingly when she woke up the next morning, she had zero hearing in her left ear. She was understandably very scared. Her GP said it was just catarrh and possibly an infection, so she was given antibiotics and he suggested it would settle down in a couple of days.

However, after 48 hours, the tinnitus was so loud that she begged her husband to call the GP again, as she couldn’t hear to speak to him.

Sudden sensorineural hearing lossKinga was referred to ENT eleven days after the onset of her sudden sensorineural hearing loss (SSHL). The protocol today for SSHL is immediate referral to A&E who then refer the patient as an emergency to ENT. We have helped several clients with this process, as you may be aware from previous articles, and Wendy Davies, our senior audiologist in Farnham Common, had personal experience of how well the emergency system works. Wendy was prescribed with steroids immediately and her hearing was restored. However, because of the delay in treatments this was not the case for Kinga.  Her consultant declared that her hearing was lost and that she would need bilateral hearing aids.

Impossible to Work

For Kinga and her family, that Christmas was a write off. She explains:

“I couldn’t understand why it had happened to me; I was only 41. Trying to get my head round my loss was just awful. Nobody understood. I could not get over the fact that my hearing was not coming back. I felt so isolated and didn’t want to join in the festivities.  I was angry and wanted to blame someone”.

She added: “The NHS aids were big and ugly, and the sound offered very poor speech clarity.”   She worked in financial services and although her employers were very supportive, they didn’t have the telephony technology to help her communicate, which really knocked her confidence further. She says: “I found it exhausting and stressful. All I wanted to do was withdraw and hide away. I wanted to completely shut myself off, even from my husband and my two girls.  The tinnitus was unbearable, and I felt like I was going crazy.”

For many people, losing your hearing is an emotional journey of acceptance and can be compared to a bereavement. At this point, Kinga was referred to a counsellor and she slowly began to find herself again. Bravely she decided to get on with her life. She worked at a pre-school for a couple of hours a week and although she found it hard when the children mumbled and then shouted at her, this helped her to see life differently. She wanted to become the woman she used to be, someone who was previously confident and outgoing. “I was thrown a curve ball in life and in the end, I knew I had to pick myself up and carry on!”

Patients can relate to me

In April 2016 she booked to see a private audiologist who gave her the time she needed to discuss her hearing journey and what would work for her. When she realised that help was out there, she was inspired to support others. She comments:

“I am really driven at work to help people. I have been through it, so our patients can relate to me. They are surprised when they realise I am deaf, so I am a good example of how well aids can work and that you don’t need to miss out on life!”

She continues: “I am also very interested in the technology as it works so well for me. I like to know about new aids being introduced and what they might mean for me and for our clients. Having been so low, I now feel lucky – eventually I was looked after, so I want to give something back”.

She has been working for Help in Hearing Henley (previously known at The Hearing Clinic Henley) for five years as their Patient Care Coordinator.  Her hearing aids are not only comfortable and discreet, but they also offer sophisticated sound and speech discrimination. She takes all phone calls at the practice via a phone clip so she can answer the phone confidently.

She explains: “I love talking and listening to clients. It is so rewarding to be part of a team like this that makes a difference.”

We are delighted that Kinga is part of our team as she is like a breath of fresh air. Recently nominated for a “go the extra mile” award, she is bubbly, confident, kind and empathetic – exactly what our clients need at “front of house”. We are so glad she decided to turn the experience on its head and “give back” to help others.

If you or your family and friends ever experience sudden hearing loss as Kinga did, please remember to call us immediately for advice. We will offer you an emergency appointment to assess what the problem is and then refer you on if necessary. Our audiologists are highly trained and experienced, so who better to see for a professional opinion on your hearing requirements? Call 01494 57755 to speak to Kinga in Henley or 0345 2220579 to speak to Natalya in Farnham Common & Marlow.

Help in Hearing Henley Survey

As a valued Help in Hearing Henley patient, we would like to ask you for your opinion on our Henley clinic and how we can improve it.

At Help in Hearing Henleywe are always looking at ways to improve the service we offer to our patients. In order to make sure we are offering our patients the best service possible, we would like to invite you to give your feedback on our Henley clinic. We would very much appreciate a few minutes of your time if you can complete a short survey by clicking here.

Have you been thinking about leaving us a Google review?

We think that is a fanatastic idea, when you leave us a review on Facebook and Google we will make a donation to Alzheimer’s Dementia Support, The National Deaf Children’s Society and Hearing Dogs for Deaf People!

Radio legend thanks Help in Hearing for changing his life

We recently featured in Buckinghamshire Live, you can read the full article below:

Broadcaster and DJ Nicky Horne is part of radio folklore, having presented regular radio shows on Capital, Virgin, Jazz, Magic, TalkSport, and Classic FM.

In fact, he has the unique honour of being the only presenter to have had regular shows on every single national commercial station as well as BBC Radio 1 and 2.

Over the years, he has met and interviewed the likes of Led Zeppelin, John Lennon, Freddie Mercury, David Gilmour, David Bowie, Pete Townshend, Bruce Springsteen, Brian Wilson and Elton John to name but a few.

But 10 years ago, Nicky was dismayed to realise that he was beginning to lose his hearing.

He explained: “I was having trouble hearing conversations in restaurants and had great difficulty with TV sound and hearing my wife talking to me.

“More importantly I became aware that my hearing loss was starting to intrude significantly on my work.

“Many of my colleagues were younger than me and because I couldn’t hear, I began to feel I had to prove myself.

“It was really sapping my confidence. I felt there was so much stigma around hearing aids – in my mind, they really weren’t part of the rock and roll image.

“Nevertheless, it still took me another three years or so to find the courage to do anything about it.”

Phenomenal attention to detail

Luckily, a friend recommended Help in Hearing – a local independent, hearing healthcare practice based in Farnham Common, Henley-on-Thames and Marlow.

With 50 years of combined experience, its friendly but highly professional approach has earned it long-term client relationships built on trust, reliability and continuity of care.

Nicky enthused: “From the moment I met my audiologist I never looked back, she was so patient, and I was given a truly personal service.

“The sound booth was superior and the attention to detail was phenomenal, with so much time spent getting the sound exactly right.

“She truly understood the importance of music in my life and that if my hearing had continued to deteriorate, it would have been a really big problem.”

Don’t struggle any longer

Nicky, who presents a daily show on Boom Radio and is the lead presenter on the Now Rock TV channel, said the first time he tried hearing aids was a revelation.

He smiled: “Sound has always been my work – it’s so important to me. I am used to listening to the tiny nuances.

“I remember the first day I had the hearing aids, I went for an evening walk in the woods near my house and the sound of birdsong was extraordinary.

“I don’t look on them as hearing aids – they simply enhance my hearing and they have fundamentally changed my daily life.

“So don’t put it off, don’t be embarrassed, don’t struggle any longer. Visit Help in Hearing and get the help you deserve.”

Find out more?

Help in Hearing offers hearing tests, hearing aids, microsuction wax removal, tinnitus advice and more. It boasts clinics in Farnham Common and Henley – or why not book into the newly expanded clinic in Marlow?

Call 0345 222 0579 or visit for further information and to book your appointment.

New Rediscover the Joy of Sound with the Phonak Slim

Phonak say that their latest hearing aid ‘Slim’ merges an ergonomic design with state-of-the-art hearing performance to enhance your hearing experience without compromising style or comfort.

Featuring Phonak SmartSpeech™  technology the Slim, adapts seamlessly to any environment and provides crystal-clear sound. Reduced background noise and speech understanding enable you to confidently immerse in conversations. The Slim personalises your hearing experience, bringing back the vibrancy of the world around you.

Available in a range of colours to match your lifestyle, the Phonak Slim naturally contours to nestle behind your ear, offering comfort even if you wear glasses and seamlessly blends with your personal style, empowering you to feel confident.

You can stay connected effortlessly with the Slim’s wireless capabilities. Connect to your smartphone, TV, and other Bluetooth-enabled devices to stream audio directly to your hearing aids. With the myPhonak app, you can easily customise and fine-tune your settings, adjust volume levels, and even locate misplaced hearing aids. To find out more call to book an appointment with one of our audiologists on 0345 2220579 for Farnham Common and Marlow and 01491 577555 for Henley.

Special feature: Summer Holiday Tips

With the summer months approaching, our thoughts go to holidays here and abroad, spending time in the garden and if the weather holds maybe some outdoor theatre and concerts. That means it is also time to think about our summer hearing health. Here are some of our summer hearing health tips.


Your hearing aid accessories are vital parts of your holiday packing list so do check a week or so before that you have enough batteries and domes for your trip. It’s a good idea to change the wax guards too before you set off – please contact us for an appointment if you would like us to service your hearing aids before your holiday.

If you are travelling to a country with high humidity, we would recommend investing in a hearing aid dehumidifier. These small pots use a dessicant to draw any moisture from the hearing aid overnight.


When the weather is hot, a dip in a swimming pool is just the way to cool off, but do take some precautions against developing a case of Swimmer’s Ear. All water contains bacteria but there are higher levels in untreated water such as river and sea water. When water containing bacteria gets trapped in the ear, it is in the right environment – a nice warm ear canal – and the bacteria start to multiply and this may lead to an infection in the skin within the ear casing inflammation, which can become very painful.

Wear a swimming cap to protect your earsFollow these recommendations to reduce the risk of Swimmer’s Ear:

1. Use a swimming cap or ear plugs to minimise the amount of water going into your ears.

2. Dry ears thoroughly after swimming. If you feel you have any water trapped in your ear canal, lean your head over towards your shoulder, jiggle your ear lobe and gravity should do the rest, allowing the water to drain out. Never use cotton buds to try and mop up any water.

3. Do not try and remove any ear wax other than wiping it away from the entrance of your ear canal with a flannel or tissue. Again, never use cotton buds to remove ear wax. If you feel that you have a build-up of wax, please make an appointment to see us so that we can safely remove it.

Managing Noise

It is good hearing health to protect our ears from excessive noise. Noise protection applies to all the family, not just those wearing hearing aids and not just the obvious times such as loud concerts or sporting events, but also when using electrical tools such as lawnmowers and DIY power tools. Help In Hearing can provide inexpensive over-the-counter noise plugs – please contact us for more details.

Social Events

Summer is the time for meeting with friends and family and barbecues and parties. Your family will be delighted that you are taking care of your hearing health by wearing your hearing aids, so if you have not worn your aids for a while, it’s time to get them out again. Do make an appointment with us for a clean and service if required.

Summer hearing health tips – where to find out more

Read our advice on What to do if your hearing aids get wet.

Read our tips on Travelling with hearing loss.

Get in touch with us if you’d like your hearing aids serviced or for ear wax removal.


Header Photo by Natalya Zaritskaya on Unsplash


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