Apprentice Administrator
Natalya Knight joined as an Apprentice Administrator in January 2021 and after successfully completed her Business Administration Apprenticeship with distinction, we were delighted that she decided to stay on as our Front of House Administrator. Natalya has three cats called Toffee, Tim and Toku, and when asked about her favourite sound, she said that the sound of them purring has always been top of her list.
“Patient care is so important to me. We’ve all had times where it’s felt like our need haven’t been adequately met, so I’ make it my duty to ensure all of our patients walk through our doors feeling welcomed, always leave feeling satisfied, and know that I’m always on the other end of the phone to give them the support that they need.
Before I started working at Help in Hearing, I truly didn’t realise how much of an impact sound really has on our lives, and it’s definitely something that we take for granted. Although my phone calls with patients may only take 5-10 minutes out of my day, when I get to meet patients who say their hearing aids have changed their lives, I know that those few minutes on the phone have helped them get to that stage.”
