What our patients say about us

Excellent service from Selma! She was very passionate today and has helped my hearing. Thanks!

I wanted to say a big thank you to you for seeing Mum today. She’s hearing and feeling better already. Mum (90) tells me the way you have set up the clinic is - in her words - excellent, that she felt well looked after throughout. From arrival, when her temperature was taken and you explained what was happening, had hand gel applied on arrival and on leaving, to the kindness and patience shown (as always) she is extremely pleased. Please feel free to use this as a recommendation of the new arrangements you have put in place to be able to continue to provide a valuable service. It was Mum's first and only trip out since lockdown and you made it a nice experience for her.

Harvey had his father, an NHS hearing patient in Brighton, staying with him during the Coronavirus/Covid-19 lockdown, when his father’s hearing aids developed a problem and became uncomfortable to wear. We had implemented a support service for NHS patients during this period to aid the NHS and assist NHS hearing patients. Harvey contacted us and we were able to help using our safe-support setup, which keeps patients and our consultants safe. Harvey wrote to us after we helped his father: "Thanks for the work you carried out on my Dad's hearing aids yesterday, I am pleased to report that they are working much better and are more comfortable for him to wear, I really appreciated it!"

Help in Hearing are a positive, compassionate and intelligent company, sincere in their desire to help. I have been a client for 4 years, after previously being with other hearing aid providers for approximately 12 years. Kevin is my Audiologist in Marlow. Kevin creates a quiet and supportive environment, that has enabled me to ask (many) questions and get used to a new way of hearing. He has been patient and respectful of the time it has taken me to adjust. Due to Kevin’s support, I have obtained a new level of confidence with my hearing which has enabled me to return to teaching. I am also about to begin studying for an MSc in Applied Positive Psychology; I did not believe I would be able to proceed with this 4 years ago. I totally trust Kevin’s advice. I thoroughly recommend him and I feel very lucky to have discovered Help in Hearing.

....Yes, I'm heading in the right direction. I listened to the Festival of Remembrance for the first time ever this weekend. I didn't catch everything no, but I definitely picked up more than 50%. And so many other little things, like I had no idea the people on the Halifax adverts speak with a Northern accent before. But of course they do, I just didn't realise. And the birds, I can hear the birds now. And life is just so much easier. Yes, I am glad I had it done, and no - no regrets at all. And I'm so pleased you recommended Oxford to me They seem to be very ahead of the other centres, and it's a good team they have there. So Kevin if it wasn't for you, I would still be bumbling along, resigned to the fact that my hearing is very poor, and making the best of it. So I owe you a drink, large. Charlotte Orchard

Dear Selma ... The Subject Line sums it up. I was going to wait to write this weekend in order to accumulate a bit more experience with the new OTICON Opn 1 miniRITE-T aids. But the experience report will be the same no matter when, and I am too excited to delay a response.

Almost zero feedback whistle in either ear. Almost no occlusion effect as long as I carefully insert the domes into my ear canals the optimal depth. Entirely blissful comfort indeed! At this very moment I am listening to VERA using TV Box 1 and I am distinctly hearing every single word she mumbles in her thick northern dialect. Absolutely incredible. Every - single - word no matter how quietly she waffles on into her grubby scarf. I even hear her whispers. Before, at very best I only ever understood 50% of her dialogue. WHAT - A - DIFFERENCE. The TV-Link is far superior to the Phonak device; distinct, clear, static free, it does a superb job. You set up its connection; I did not have to do anything except plug in the power. So simple.

Today I took my eldest daughter to lunch in a delightful Ealing restaurant. They had no curtains and sounds ricocheted around the walls & tables like erratic thunderbolts. Nearby 3 men & a woman were seated; they spoke rather noisily. After ten minutes I selected Speech in Noise and focused on Karina sitting 2 feet away across the table. The program reduced the background conversation to a diminutive level. I could understand everything Karina said without undue concentration.

You really did achieve a truly outstanding solution to the daunting, professional challenge my hearing loss represents. You have earned the right to feel great pride in this fitting accomplishment.

Warmest regards, Kent.

After a couple of hours, just brilliant! A few first impressions:

♦ Thought there was something wrong with the tyres - then realised I hadn't heard them before.

♦ Never realised a symphony orchestra had so many different instruments. Mahler 1 in a completely different light.

♦ Hadn't realised the clock in my study ticked.

Many thanks and look forward to my revisit on 30 November. David Hillyard, fitted with Oticon Opn hearing aid.

Just a few lines to explain what a difference my life has been since receiving my new hearing aids. I am a much more confident person in my workplace and socially. My friends and family have said what a difference they have seen in me; I join conversations whereas before I would just smile and nod and hope that I was giving the right facial expressions. I felt it far less embarrassing to shy away than to ask people to repeat themselves.

I would also like to say a big thank you to yourself, Kevin and Marguerite for your friendly approach. Your professionalism is outstanding.

I would like to thank you for your fantastic help in being able to hear everything so clearly with my hearing aid; it is so comfortable and almost invisible.  I am ninety years old and I would thoroughly recommend Help in Hearing to anyone.

My new hearing aids have magical properties on a par with Harry Potter's "Nimbus 2000". They have brought the skylarks back to our fields, allowed me to identify all four instruments in a string quartet; they stopped my wife shouting at me to turn the TV down and my 4 daughters from calling me a deaf old git.

None of this would have been achieved without your expert analysis and follow-up sessions, all done with charm and good humour and the ability to explain the high-tech solutions in language that even this dinosaur found readily intelligible.

Yes, the solution was expensive but, compared with the foreign holiday foregone, a bargain.

With many thanks and best wishes.

I have held for a long time the view that when seeking satisfactory professional services it is necessary to find somebody in whom you can put your complete trust, and for a long time now I have had an unreserved confidence in your technical competence and professional judgement.

Even so, I doubt whether I would have believed you, had you told my new hearing aids would make the dramatic improvement in my hearing that they have. Their performance is truly amazing.

I can listen again to music which now has meaning without continual adjustment of the volume control so that I can enjoy the full dynamic range and with a tonal quality enabling each instrument to be distinguished clearly.

These factors must, however, pale into insignificance when considered against the main use of hearing, communication. It is impossible for those not affected by a hearing disability to understand how isolated one can become. For me, just talking to one other person in crowded areas often became impossible.

I was finding I could not even participate in the conversation of seven or eight round a table in a restaurant and even at home. With these aids all the above are now possible and I find I can now converse with a group even in a very noisy bar.

Of course, with instruments of this nature it is impossible to disassociate the articles themselves from the necessary attendant services which, in this case, as I have come to expect, has been exemplary.

First, there was the care and consideration that went into selecting this particular type. I had not realised there were so many different manufacturers let alone the vast number of aids produced by them.

Secondly, there was the after-sale service. No effort has been spared to ensure that mine have been adjusted to give me a maximum possible benefit.

I cannot thank you enough for the tremendous improvement you have made to the quality of not only my life but also to the lives of those close to me.

I am writing to say how delighted I am with my new hearing aids. As you know, I have been using digital hearing aids for over ten years and during that time there have been no significant developments until now.

Firstly, they are extremely comfortable in the ear and once in they remain in all day without any discomfort. Secondly, the quality of sound is much better. I am hearing speech and sounds more clearly and background noise is less apparent than before. In fact in all the areas where I was seeking an improvement the aids have come up trumps.

Now, add to this the Bluetooth technology and we have the wow factor. Amazingly, the streamer enables me to answer the phone remotely, without having to hold it to my ear (with all the associated distortions), resulting in pure sound.

The ability to stream sound wirelessly, directly into my hearing aids, is nothing short of a miracle.

I can listen to music, speak on the telephone and still be aware of ambient sound.

As for the price I would say to anyone that this is an investment over the long term and as such represents excellent value for money.

Finally, I would like to thank you for your professional, caring and prompt attention to my hearing problems. I would have no hesitation in recommending your services to anyone and to say to them:

"if you have any degree of hearing loss don't hang around, you've got nothing to lose and everything to gain by seeing a specialist sooner rather than later and Help in Hearing are the best."

Well done to you and well done to Oticon for this innovative and truly fabulous product.