I have held for a long time the view that when seeking satisfactory professional services it is necessary to find somebody in whom you can put your complete trust, and for a long time now I have had an unreserved confidence in your technical competence and professional judgement.
Even so, I doubt whether I would have believed you, had you told my new hearing aids would make the dramatic improvement in my hearing that they have.
Their performance is truly amazing.
I can listen again to music which now has meaning without continual adjustment of the volume control so that I can enjoy the full dynamic range and with a tonal quality enabling each instrument to be distinguished clearly.
These factors must, however, pale into insignificance when considered against the main use of hearing, communication. It is impossible for those not affected by a hearing disability to understand how isolated one can become. For me, just talking to one other person in crowded areas often became impossible.
I was finding I could not even participate in the conversation of seven or eight round a table in a restaurant and even at home. With these aids all the above are now possible and I find I can now converse with a group even in a very noisy bar.
Of course, with instruments of this nature it is impossible to disassociate the articles themselves from the necessary attendant services which, in this case, as I have come to expect, has been exemplary.
First, there was the care and consideration that went into selecting this particular type. I had not realised there were so many different manufacturers let alone the vast number of aids produced by them.
Secondly, there was the after-sale service. No effort has been spared to ensure that mine have been adjusted to give me a maximum possible benefit.
I cannot thank you enough for the tremendous improvement you have made to the quality of not only my life but also to the lives of those close to me.
