CoronaVirus/Covid-19 Update
General Information for Clients Visiting Help in Hearing

As essential healthcare workers, all staff at Help in Hearing have now been given both covid19 Vaccines. 

We continue to adhere to our strict Covid19 policy, based on the reliable science that is available, plus information issued by the government and affiliated audiological bodies.

We have a locked door policy so appointments must be booked in advance. 


Clinic Guidelines

  • Farnham Common and Marlow are booking face to face visits with strict guidelines.
  • We  continue to have a “locked door” policy. We are unable to accept clients dropping into the clinic to make appointments or purchase batteries or consumables. We only admit clients with booked appointments.
  • We  continue to offer a while-you-wait drop off  repair service by prior arrangement. 

Hygiene and Safety

To ensure the ongoing safety of both our clients and staff, we continue to take the following actions:

  • Clinic rooms and equipment are cleaned after every client.
  • Our Audiologists wear uniform. They travel to and from the clinic in their own clothes and change into their uniform at the clinic. Uniforms are changed and washed daily.
  • Our Audiologists wear Personal Protective Equipment (PPE) as appropriate for each appointment.
  • Our waiting area is generally closed, and we ask that clients wait in their car on arriving at the clinic until they are phoned and asked to enter the clinic. If clients walk to the clinic and arrive early and it is raining or cold, we will allow up to two people maximum to sit in our reception area. Our chairs are quarantined after such use.
  • We are unable to allow friends or family to attend appointments with clients (unless there is a medical need or for children under 16 years of age) or to wait in the waiting area.
  • As clients arrive at the clinic, we take their temperature using a non-touch forehead thermometer and check that they are not experiencing any COVID-19 symptoms.
  • Clients are asked to use hand gel and put on a face mask, which is provided at the clinic entrance, before the appointment begins.
  • We offer clients the opportunity to check in, using the NHS Track & Trace App, if clients wish to use this.
  • We are not able to offer any refreshments to clients.
  • We do not accept cash and will only take payment by card or bank transfer.
  • We observe 2m distancing except when it is not possible to do so to complete your care e.g. looking into your ear. This also means that we must refrain from hand shaking during this time.
  • Please note that our toilet will be closed and unavailable.

Please do not hesitate to contact us if you have any concerns or questions, either via our online contact form, email or call us on 0345 222 0579.