tel: 0345 222 0579      email: mail@helpinhearing.co.uk

WE'RE SUPPORTING NHS CLIENTS

NHS HEARING AID USERS CLICK HERE FOR SUPPORT

PLEASE NOTE: WE ARE OFFERING A LIMITED SUPPORT SERVICE AT THIS TIME

CLICK TO READ OUR LATEST CORONAVIRUS/COVID-19 UPDATE

CoronaVirus/Covid-19 Update - 23rd March 2020

We have made the very difficult decision to cancel all Help in Hearing face to face appointments for the time being. We feel strongly that we should not be putting people in the position where they are able to interact in any way that puts them or the community at risk.

You can be assured that we will always do our best to look after you and your hearing.

 

At our CLINICS in Farnham Common and Marlow:

  • Help in Hearing will however continue to offer a postal and drive-through repair service and we will be available by phone, email and virtual conferencing.
  • There will be a box in our Farnham Common Reception area where you can drop off and collect any hearing aids that need cleaning, servicing or repairs. Please can you call to make a drop-off appointment so we can guarantee no exposure to other people.
  • We will be keeping the door locked so this phone call is essential.
  • We will then call you to arrange a collection when the aid/s are ready.
  • Marlow clients are being redirected to the Farnham Common practice support service. 
  • Hearing aid adjustments can be made remotely so please don’t be afraid to ask and we will also try to set this up for you where possible.
  • We are also encouraging all clients to review their supplies of batteries and consumables so that we can mail out top-up supplies in the event of a greater lockdown.
  • If the government take us to a further lockdown, we will still be able to access our telephones and email. We will of course do our very best to access the post where possible.
  • We have put up a series of links to some useful “how to” videos on our website to help clients clean and look after their aids at home. Please click here to visit the How-To Guides page.
  • We will do our utmost to look after you. Please remember we are only a phone call away.

Our very best wishes 

Please do not hesitate to contact us if you have any concerns or questions, either via our online contact form, email or call us on 0345 222 0579.