CoronaVirus/Covid-19 Update
General Information for Clients Visiting Help in Hearing

We remain open during Lockdown. Until a vaccine has been introduced, Help in Hearing Ltd is showing commitment to recognising that both our staff and our clients are still at risk of catching Covid-19, even once the lockdown has once again been eased.

To clearly identify our lockdown and post lockdown processes, we have looked at risk assessment and considered our policy accordingly, based on the reliable science that is available, plus information issued by the government and affiliated audiological bodies.

This does mean that we have made some changes to our working practices. 

Our existing clients will know that our aim is to offer a warm and welcoming environment. We always hope that our consultations, whilst primarily are to address our clients’ hearing needs in a professional manner, are also friendly and enjoyable. It is with regret that we have made these changes, but we hope that you understand that your safety is our utmost concern. Therefore, while ensuring that we fully meet all your health needs, we will aim to keep consultation time as short as possible.

We want to assure you that we still take your care personally and if you have any concerns about these changes, please do call us.   


Clinic Reopening

  • Farnham Common and Marlow are booking face to face visits with strict guidelines.
  • We  continue to have a “closed door” policy. This means that we will keep the front door locked and will be unable to accept clients dropping into the clinic to make appointments or purchase batteries or consumables. We will only admit clients with booked appointments.
  • We  continue to run a drop off and postal repair service by prior arrangement.

Hygiene and Safety

To ensure the ongoing safety of both our clients and staff, we will be taking the following actions:

  • Clinic rooms and equipment will be cleaned after every client.
  • Our Audiologist will wear uniform. They will travel to and from the clinic in their own clothes and change into their uniform at the clinic. Uniforms will be changed and washed daily.
  • Our Audiologists will wear Personal Protective Equipment (PPE) as appropriate for each appointment.
  • Our waiting area will be closed, and we ask that clients wait in their car on arriving at the clinic until they are phoned and asked to enter the clinic.
  • We will be unable to allow friends or family to attend appointments with clients (unless there is a medical need or for children under 16 years of age) or to wait in the waiting area.
  • As clients arrive at the clinic, we will take their temperature using a non-touch forehead thermometer and check that they are not experiencing any COVID-19 symptoms.
  • Clients will be asked to use hand gel and put on a face mask, which will be provided at the clinic entrance, before their appointment begins.
  • We offer clients the opportunity to check in, using the NHS Track & Trace App
  • We will not be able to offer any refreshments to clients.
  • We will only be able to accept payment by card or bank transfer.
  • We will observe 2m distancing except when it is not possible to do so to complete your care e.g. looking into your ear. This also means that we must refrain from hand shaking during this time.
  • Please note that our toilet will be closed and unavailable.

Please do not hesitate to contact us if you have any concerns or questions, either via our online contact form, email or call us on 0345 222 0579.