General Information for Clients Visiting Help in Hearing

All our staff at Help in Hearing are fully vaccinated, including Booster Jabs

Our Covid guidelines still include mandatory mask wearing, good ventilation, hand washing, high standard clinical sanitisation and social distancing where possible. We do still ask clients to wait to be called before entering the building as both our practices serve other practitioners.

We are however encouraging you to bring a family member or friend to an appointment if you are new to the practice, or are considering upgrading your hearing aids. Your hearing is important to the whole family and we want to ensure we find the right solution for you. We very much look forward to seeing you all safely in practice. 


Clinic Guidelines

  • Farnham Common and Marlow offer face to face visits with  strict guidelines.
  • Zoom appointments are available if required.
  • We  continue to have a “locked door” policy. We only admit clients with booked appointments, because there are other practitioners working at both our practices and we need to ensure the waiting areas are well managed, with restricted numbers. You will be called on your mobile when the clinic room is ready. If clients walk to the clinic and arrive early, we will allow up to two people maximum to sit in our reception area. Our chairs are quarantined after such use.
  • We  continue to offer a while-you-wait drop off  repair and cleaning service by prior arrangement.

Hygiene and Safety

To ensure the ongoing safety of both our clients and staff, we continue to take the following actions:

  • Clinic rooms and equipment are cleaned after every client.
  • Our Audiologists wear uniform. They travel to and from the clinic in their own clothes and change into their uniform at the clinic. Uniforms are changed and washed daily.
  • Our Audiologists wear Personal Protective Equipment (PPE) when appropriate, in particular for microsuction.
  • Clients are asked to use hand gel and put on a face mask, which is provided at the clinic entrance, before the appointment begins.
  • We are not able to offer any refreshments to clients.
  • We would rather not accept cash and prefer payment by card or bank transfer.
  • We observe 2m distancing except when it is not possible to do so to complete your care e.g. looking into your ear. This also means that we must refrain from hand shaking during this time.
  • Please note that our toilet will continue to be closed and unavailable.