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General Information for Clients Visiting Help in Hearing

All our staff at Help in Hearing are fully vaccinated

Our Covid guidelines still include mandatory mask wearing, good ventilation, hand washing, high standard clinical sanitisation and social distancing where possible. We try to avoid having too many people in our  Reception area and may still ask clients to wait to be called before entering the building, as both our practices serve other practitioners.

We are however encouraging you to bring a family member or friend to an appointment if you are new to the practice, or are considering upgrading your hearing aids. Your hearing is important to the whole family and we want to ensure we find the right solution for you. We very much look forward to seeing you all safely in practice. 


Clinic Guidelines

  • Farnham Common and Marlow offer face to face visits with guidelines.
  • Zoom appointments are available if required.
  • We are trying to restrict numbers in our waiting area,  because there are other practitioners working at both our practices.
  • You may therefore be asked to wait in your car/outside and will be called on your mobile when the clinic room is ready.
  • We  continue to offer a while-you-wait drop off  repair and cleaning service by prior arrangement.

Hygiene and Safety

To ensure the ongoing safety of both our clients and staff, we continue to take the following actions in accordance with the guidance given by our professional bodies :

  • Clinic rooms and equipment are cleaned after every client.
  • Our Audiologists wear uniform. They travel to and from the clinic in their own clothes and change into their uniform at the clinic. Uniforms are changed and washed daily.
  • Our Audiologists wear Personal Protective Equipment (PPE) when appropriate, in particular for microsuction.
  • Clients are asked to use hand gel and put on a face mask, which is provided at the clinic entrance, before the appointment begins.
  • We are not able to offer any refreshments to clients.
  • We would rather not accept cash and prefer payment by card or bank transfer.
  • We observe 2m distancing except when it is not possible to do so to complete your care e.g. looking into your ear. This also means that we must refrain from hand shaking during this time.
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