CoronaVirus/Covid-19 Update
General Information for Clients Visiting Help in Hearing

All our staff at Help in Hearing a fully vaccinated.

Although restrictions have been lifted since “Freedom Day” we continue to adhere to our strict Covid19 policy, based on Public Health England guidance for all healthcare providers and our affiliated audiological bodies.

We therefore continue with a locked door policy,  appointments booked in advance and masks a requirement for all visitors and staff. However, we will no longer be taking temperatures as this is not included in the guidance. 


Clinic Guidelines

  • Farnham Common and Marlow offer face to face visits with continued strict guidelines.
  • We  continue to have a “locked door” policy. We only admit clients with booked appointments.
  • We  continue to offer a while-you-wait drop off  repair service by prior arrangement.

Hygiene and Safety

To ensure the ongoing safety of both our clients and staff, we continue to take the following actions:

  • Clinic rooms and equipment are cleaned after every client.
  • Our Audiologists wear uniform. They travel to and from the clinic in their own clothes and change into their uniform at the clinic. Uniforms are changed and washed daily.
  • Our Audiologists wear Personal Protective Equipment (PPE) when appropriate, in particular for microsuction.
  • Our waiting area is generally closed, and we ask that clients wait in their car on arriving at the clinic until they are phoned and asked to enter the clinic. If clients walk to the clinic and arrive early, we will allow up to two people maximum to sit in our reception area. Our chairs are quarantined after such use.
  • We are unable to allow friends or family to attend appointments with clients (unless there is a medical need or for children under 16 years of age, or we can guarantee the use of our larger consulting rooms) .
  • Clients are asked to use hand gel and put on a face mask, which is provided at the clinic entrance, before the appointment begins.
  • We offer clients the opportunity to “check in”, using the NHS Track & Trace App, if clients wish to use this.
  • We are not able to offer any refreshments to clients.
  • We would rather not accept cash and prefer payment by card or bank transfer.
  • We observe 2m distancing except when it is not possible to do so to complete your care e.g. looking into your ear. This also means that we must refrain from hand shaking during this time.
  • Please note that our toilet will continue to be closed and unavailable.

Please do not hesitate to contact us if you have any concerns or questions, either via our online contact form, email or call us on 0345 222 0579.