tel: 0345 222 0579      email:

  • Marlow hearing clinic open day

    Marlow Hearing Open Day December 4th 9am – 5pm

    Count down to better hearing this Christmas at our Marlow Open Day.

    Come along to our Marlow Hearing Open Day December 4th 9am – 5pm

    Our Audiologists Kevin Jeffery and Selma Becker from Help in Hearing are delighted to welcome Oticon’s representative who will be demonstrating the invisible wireless technology.

    Discover how this remarkable new hearing instrument performs for you. Come and bring a loved one to receive all these benefits:

    • Special risk-free Alta designRITE and Alta IIC trial.
    • Complimentary Hearing Screening and Consultation.
    • Same-day fittings.
    • FREE demonstration of Alta designRITE and Alta IIC.
    • £100 off the purchase of a pair of Alta designRITE and Alta IIC.
    • Special terms and conditions apply. Please contact us for details.

    Don’t miss out this Christmas: be part of the conversation!

    Let us know you are coming:
    Call 0845 222 0579 or email:

  • Lyric hearing aids

    Lyric Hearing Aids – we answer your questions

    Here are some of the most common questions we are asked by our patients about the Lyric hearing aids. If we haven’t answered your question here, please contact us.

    Lyric Hearing Aids – What are they?

    Often called invisible hearing aids, the new Lyric hearing aids are the first completely in ear, extended life hearing aid which offer a discreet, reliable hearing solution. Lyric hearing aids are designed to be worn for up to four months without needing to be removed, so you can consider the regular replacement of expensive batteries a thing of the past.

    100% invisible hearing aids

    Placed completely in the ear canal by a Lyric trained hearing professional, the Lyric hearing aid is totally invisible. Only the patient will know why he/she is hearing better.

    Effortless hearing 24/7

    Lyric hearing aids can be worn during daily activities such as showering, sleeping or exercising. There are no batteries to charge, no daily maintenance and no daily insertion or removal.

    Natural sound quality

    Lyric hearing aids delivery exceptional sound quality, using the outer ear to direct sound into the ear canal, without the need for multiple channels or settings.

    lyric-hearing-aids-are-invisibleLyric hearing aids – How do they work?

    Your Lyric trained hearing professional will place the Lyric hearing aids in your ear canal during a routine office visit. No surgery or anaesthesia is required. Lyrics are programmed for each patient’s specific hearing needs and patients can adjust the volume of the device as needed.

    Who should wear Lyric hearing aids?

    Lyric hearings are designed for people with mild to moderately-severe hearing loss. Our Lyric trained audiologists will assess your hearing loss, ear size and shape, medical conditions and lifestyle, to determine if the Lyric hearing aid is the right choice for you. About half the people with hearing loss may be Lyric candidates.

    How much do Lyric hearing aids cost?

    Lyric is sold on an annual subscription basis, meaning that you will purchase one year of Lyric hearing at a time. There is no need for repairs or battery replacement. You are guaranteed to have the most advanced Lyric technology currently available, as you will be receiving new Lyric devices throughout the year.

    How long do Lyric hearing aids last?

    Lyric hearing aids can be worn for months at a time. However, individual replacement needs will vary as device battery life is subject to individual ear conditions.

    What do Lyric hearing aids feel like?

    The exterior is made of a soft material specifically designed to contour to the ear canal. This soft exterior makes Lyric comfortable to wear. After an initial adjustment period (anywhere between 7 and 14 days), most patients no longer feel their Lyric hearing aids in their ears.

    Do Lyric hearing aids require any surgery?

    Lyric hearing aids are not surgically implanted, they are placed and programmed in the office by our Lyric trained audiologists. No anaesthesia is required. The sizing and fitting process for Lyrics takes about one hour.

    Can I take my Lyric hearing aid out myself?

    Yes, Lyrics can be self-removed if necessary. You will be provided with a removal tool called the SoundLync.

    Are Lyric hearing aids safe?

    Lyric has been extensively studied in hundreds of clinical research patients since 2001. In 13 years of clinical monitoring there have been no reports received by the company of serious complications. Transient ear canal skin irritation generally resolves within 3-14 days and patients are able to continue wearing their Lyrics. If you experience any pain at all, or any discomfort for more than 7 days, see your healthcare provider. Lyric hearing aids were commercially launched in 2007 and have been safely worn by over 25,000 patients since then.

    You can wear headphones with Lyric hearing aidsCan I use headsets or earbuds with my Lyric hearing aids?

    External headphones and external hearing protection can be used. Do not use inserted headsets, earbuds or earplugs, because they may dislodge the device.

    Can I use my mobile phone or home phone while wearing my Lyric hearing aids?

    Yes, one of the benefits of Lyric’s placement is that it can be worn while talking on your mobile or home phone. In fact, Lyric hearing aids can be worn during your daily activities, such as sleeping, showering, exercising and using headphones.

    Will my Lyric hearing aids set off a metal detector?

    No, Lyric’s metal components are too small to set off metal detectors.

    Will an MRI, X-ray or CT scan damage my Lyric hearing aids or place my ears at risk?

    Your Lyric hearing aids must be removed before you have an MRI. Unlike an MRI, an X-ray or CT scan will not damage or dislodge the device because a magnet is not used. However you should inform the medical staff about the Lyric device. If an X-ray or CT scan of your ear or head is needed, the device may need to be removed. Let your doctor know that you are wearing Lyric hearing aids if you are having surgery or a medical procedure of any kind.

    You can shower with Lyric hearing aidsCan I swim while wearing my Lyric hearing aids?

    Swimming and diving underwater are not recommended. If you wish to swim, talk to us about having a pair of custom moulds made, to wear while you swim. Lyric is however water resistant and so you can shower while wearing your Lyric hearing aids.

    Can I fly on a plane with my Lyric hearing aids?

    Yes, it is safe to fly while wearing your Lyrics.

    How can I stay updated on Lyric news?

    Please join our newsletter for news, tips, promotions and updates.  Please contact us if you would like to book a hearing test and talk to us about Lyric hearing aids.

    To find out more about the Lyric, please read our Lyric hearing aids section on this website.

  • Jacqui Hames talks about her hearing loss

    Hearing about new products, listening to experiences

    Hearing Clinic Open Day at Farnham Common

    We had a very successful hearing clinic open day at our Farnham Common clinic at the end of last week. We were delighted that one of our clients, Jacqui Hames, of Crimewatch and Sky TV, agreed to come along and talk to our clients about her experience of hearing loss and how she overcame it with Phonak hearing aids from Help in Hearing.

    Watch a short video (54 seconds) of Jacqui Hames talking about her experience of hearing loss:



    Hearing clinic open day at Farnham Common  Hearing clinic open day at Farnham Common

    We were also lucky to have Stuart Neilson, managing director, and Tania Rodrigues, Lyric business manager at Phonak UK, who talked about the latest Lyric hearing aids, the Lyric3, a completely invisible hearing aid which can be worn 24/7 for months at a time. The Lyric3 has been dubbed “the contact lens of the ear.”

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    At the open day, which was attended by about 20 people, several existing and new clients had hearing examinations and consultations and talked about their hearing loss experiences.

    We were also very pleased that Phonak International has chosen us to be the only provider in the area of the new Lyric3 hearing aids. Just 30 hearing specialists have been chosen in the UK as having the correctly trained hearing professionals with the expertise and ability to provide advice, determine hearing aid requirements and to provide a full aftercare service.

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    As well as that, we are one of only 12 elite hearing consultants in the UK to be awarded “Hearing Consultant Approved Site Accreditation.” This follows a two-month audit process, carried out by Consultant Approved Site (CAS) Auditor, Robert Rendell, Clinical Scientist.  The accreditation sets a standard for customer care and audiology expertise to ensure that customers understand the level of care they will be receiving.

  • Jacqui Hames talks about her hearing loss

    Come along to our Hearing open day, October 24th, 11am – 2pm

    Meet Jacqui Hames, TV’s Crime Expert presenter and find out how Jacqui overcame her hearing loss with Phonak hearing aids fitted by Selma Becker at Help in Hearing – at our hearing open day

    When doctors told me my hearing was damaged beyond repair and initially thought it could get even worse, it wasn’t just a shock, it was devastating.”

    Come along to our hearing open day on October 24th, from 11am to 2pm. At the event you will:

    • Hear how Jacqui Hames continued as a successful TV presenter following hearing loss, but only after having a Phonak hearing aid fitted by Selma Becker at Help in Hearing.
    • See the new Phonak Lyric Hearing Aids (Lyric3) – an invisible hearing aid that stays in for months, just like contact lenses!
    • Talk to the MD of Phonak about the incredible technological advances being made in hearing aids.
    • Discuss your own hearing with our specialist audiologists from Help in Hearing.

    Limited places are available so please email or call 0845 222 0579 to let us know you are coming.

  • Help in Hearing well has now been built by the Africa Trust

    We are thrilled to see that through our contributions to The Africa Trust, via Aquaid, our ‘Elephant Pump’ has now been completed. This pump will bring much needed clean, fresh drinking water and improve the quality of life of those who will have access to our well.


    The Africa Trust works to bring sustainable solutions to poverty in Africa. This includes establishing sustainable supplies of clean productive water and decent sanitation. Income generating projects are used to pay school fees, improve clinics and generate the funds needed to run orphanages. Wealth creation is an important objective, with business skills training helping school leavers and villagers to start or expand profitable businesses. Solar projects are used to cut energy costs and create local employment. Funds are circulated to catalyse projects and are then extracted to establish new projects or to invest in expansion.

    Read about the Aquaid work for the Africa Trust here.

  • Hearing aids in Maidenhead

    Affordable Hearing Aids in Maidenhead

    If you struggle with your hearing, then daily life can become more and more difficult as mundane tasks such as going to the shops or going out for a meal can be very stressful. Thousands of us have trouble with our hearing but that doesn’t have to be the case; here at Help in Hearing we specialise in providing hearing tests and hearing aids in Maidenhead. Our extensive knowledge and experience means that we are able to accurately assess your needs and offer you a bespoke solution that meets your exact requirements. A quality hearing aid that is specifically suited to your needs can give you more confidence and help you get back to enjoying social situations.

    Professional & Friendly Audiologists

    Here at Help in Hearing, our professional and friendly audiologists will carry out your hearing test to the highest standards to ensure that we truly understand your difficulties and your consequent needs. We understand that you’re bound to have worries or questions and we’re always more than happy to talk you through the process and listen to and address your concerns or questions with valuable and honest answers. We’re happy to offer this advice and consequently, we’ll never put pressure on you and there’s no obligation to buy.

    Free Aftercare

    When you come to us at Help in Hearing, we don’t simply carry out your hearing test and provide a hearing aid, we also offer a continuous and complete aftercare service that is entirely free of charge. You can rest assured that your needs are our top priority.

    Hearing aids in Maidenhead – where to find out more

    If you’re worried about your or a loved one’s hearing, then don’t hesitate to book an appointment with us for a hearing test; we can give you valuable, honest advice based on our wealth of experience. Browse through our website for more information or you can contact us today to book an appointment or with any questions that you may have.

  • Independent audiologists provide better care

    New Research: Independent Audiologists Provide Better Care

    A new study commissioned by Phonak and carried out by RDSi, an independent market research consultancy, shows that independent hearing specialists provide better treatment than national chains and the NHS. The report outlines that independent audiologists enable people with hearing difficulties to discuss their problems confidentially and receive unbiased advice and extended care solutions not found in national retail chains or NHS.

    The study surveyed 360 hearing aid users and shows that 63% of the consumers surveyed selected independent hearing clinics after looking at NHS and national chains.

    Independent audiologists provide services not found elsewhere, such as:

    • Aftercare service
    • Independent and wide choice of hearing technology
    • Convenient location
    • Quality of service and knowledge
    • Not sales driven

    The survey also found that on average, people experienced hearing difficulties for 4 years before visiting an audiologist, delays which can cause serious degradation to hearing problems.

    Please click to read the full independent audiologist research report

  • Tinnitus - take control

    Tinnitus Education Event – Marlow

    Tinnitus – take control

    Do you suffer from Tinnitus? Tired of being told there is nothing you can do about it? Come and talk to our experienced audiologists and learn more about the options available to you, including the latest product from Widex, Zen2Go – proven to help manage the effects of tinnitus.

    Continuing our dedication and support to improve the lives of Tinnitus sufferers, we are holding a “Tinnitus Education Event” at our hearing clinic in Marlow.

    Tuesday 20th May 2014 – Marlow

    Call us on 0345 222 0579 to find out more and to book an appointment.

  • Joanne Milne and cochlear implants

    Joanne Milne hears for the first time after having cochlear implants

    At Help in Hearing we know just how amazing hearing technology has become and just how much it has advanced over the years. But for Joanne Milne having cochlear implants has changed her world beyond belief hearing for the first time.

    Joanne Milne’s story shows just how much difference it makes to your life to be able to hear. Hers is an extreme case coming from absolutely no hearing, but many of our patients experience exactly the same revelation when their hearing, which has faded or been damaged, suddenly becomes clear and changes their quality of life.

    You can read Joanne’s story below and watch her video online.

    But remember a simple change to the hearing of your loved ones or friends can make a big difference to your personal and business life. A hearing test takes a short while to carry out and is carried out in complete confidence at one of our clinics.

    Joanne Milne’s story:

    Watch the video of the moment Joanne is overcome by emotion as she hears for the first time after having her cochlear implants switched on

    They are seven simple words we all take for granted.

    But as Joanne Milne heard her doctor recite the days of the week, she was overwhelmed with emotion, fighting back tears and gasping to catch her breath.

    Until that moment the 40-year-old’s world had been silent.

    Born with the rare condition Usher Syndrome, Ms Milne has been deaf since birth and in her mid-20s the condition claimed her sight

    But last month Ms Milne underwent a life-changing operation to fit cochlear implants.

    Following the procedure, she faced a four-week wait for medics to switch on the implants to see if the operation had been a success.

    Hearing for first time, a video capturing the switch-on shows Ms Milne breaking down as she tells her doctor her own voice sounds ‘very, very strange’, before adding: ‘Wow, it is absolutely amazing.’

    The doctor tells the 40-year-old, from Gateshead: ‘It is a big, big, life-changing day.

    It is such a huge thing you have just achieved, you should be really proud of yourself.’

    Ms Milne said the switch-on has been the ‘most emotional and overwhelming experience’ of her life.

    She said: ‘I’m still in shock now. I have to learn to recognise what these sounds are as I build a sound library in my brain.

    ‘Hearing things for the first time is so emotional from the ping of a light switch to running water.

    ‘I can’t stop crying and I can already foresee how it’s going to be life changing.’

    ‘I’m so happy. Over the last 48 hours hearing someone laughing behind me, the birds twittering and just being with friends… they didn’t have to tap my arm to get my attention which a massive leap.’

    Since she was diagnosed as deaf, Ms Milne has made it her mission to mentor others living with Usher Syndrome
    She added: ‘Being deaf was just who I was. Unfortunately when I became registered blind things changed dramatically and for the first time being deaf became increasingly difficult.’

    The breathtaking moment Ms Milne’s implants were switched on was captured on video and shared by Ms Milne’s friend Tremayne Crossley.

    Moved by her courage Mr Crossley applied for Ms Milne to appear on DJ Lauren Laverne’s BBC 6music radio feature Memory Tape.

    His application said: ‘Jo has recently had a bilateral cochlear implant in an attempt to restore her hearing, this is being gradually switched on over five sessions.The volume has to be increased slowly to allow the brain to adjust to the new information coming from the ears.

    ‘Jo told me about a guy who went grey over a one month period due to the shock of hearing how noisy the world actually is.

    ‘It was with this in mind that Jo asked me to put a playlist of songs together, songs that I thought she needed to hear or that would form an ‘Introduction To Music’ playlist.

    ‘I said it would be an absolute privilege but when I sat down to start I realised how monumentally difficult it would be, and what a responsibility.’

    Mr Crossley chose a song from each year of Ms Milne’s life treating her to Paul McCartney’s Silly Love Songs, Kate Bush Running Up That Hill (A Deal With God), Prince’s When Dove’s Cry, Tracy Chapman Fast Car, Maps by the Yeah Yeah Yeahs and Radiohead’s Jigsaw Falling Into Place.

    Taking to Twitter yesterday Miss Laverne told her 300,000 followers how Ms Milne’s story had moved her crew to tears.

    She tweeted: ‘Just watched a video of today’s #MemoryTape recipient having her cochlear implant turned on and hearing for the first time. Studio in floods.’

    Hearing the moving feature, writer Caitlin Moran tweeted: ‘@NadiaShireen @BBC6MorningShow @laurenlaverne You might as well call this the ‘Crying Uncontrollably At The Amazingness of Life’ Tape.’

    Listener Ingrid Bronsgeest said: ‘You do bring some magic to peoples lives @BBC6Music that #MemoryTape story is amazing. Sooo emotional but happy tears too.x’

    Cochlear Implant Accessories

    At Help in Hearing we offer a wide range of cochlear implant accessories, including the AquaCase waterproof swimming case.