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  • Blackwater Valley Runners

    Santa Fun Run – Wendy’s blog update

    Just a little over 2 weeks now until the Santa Fun Run on 24th November for Alzheimers Dementia Support.

    One of the Alzheimer’s Society’s top tips for reducing the risk of developing dementia is to stay socially active by joining a club, so with this in mind I have joined my local running club The Blackwater Valley Runners.

    Running with a group helps me to run longer distances and build some stamina and the company helps the miles go by more enjoyably.

    The club meets at 7pm and we set off into the cold evening for what I thought would be a gentle 4 mile run. There were 15 other runners in my group and I was able to have a chat with most of them during the run – except when we were running uphill when I needed to save my breath!

    6.5 miles later, I arrived back at the club house, having run further than I was expecting but very pleased that I had kept up with the group.

    Guess the time competition

    To support ADS and have the chance to win a £50 John Lewis voucher, please visit our Just Giving page.  Donate £1 and include your name and the time, in minutes and seconds, that you think it will take me to complete the 5K Santa Fun Run.

  • Training for the Santa Fun Run on the North Downs Way

    Santa Fun Run – Wendy’s update 28th October

    With 4 weeks to go before the Santa Dash at Dorney Lake for Alzheimers Dementia Support (ADS), I decided that my training on Saturday would be a long walk rather than a run. I set off from Farnham (Surrey) Station to walk along the North Downs Way national trail to Guildford, covering ten miles. The walk is mostly on woodland paths and is far enough from the road to be unpolluted by noises from traffic.

    The path initially runs alongside farmland and I wished a cheery “good morning” to some sheep and cows before passing through a field of corn.

    There is no definite way to prevent dementia and research continues to investigate how the disease develops. However, there is good evidence that leading a healthy lifestyle can reduce your risk of developing dementia (source: NHS Website).

    My walk not only provided good exercise but was an opportunity to exercise my senses; looking for seasonal changes, listening to bird song and learning about the local nature reserve from information boards.

    To support ADS and have the chance to win a £50 John Lewis voucher, please visit our Just Giving page.  Donate £1 and include your name and the time, in minutes and seconds, that you think it will take me to complete the 5K Santa Dash.

  • Sudden sensorineural hearing loss

    Sudden sensorineural hearing loss needs fast action

    Following on from features in our newsletter last year about Sudden Sensorineural Hearing Loss, we’d like to re-emphasise the importance of responding immediately to this condition. We have seen some client cases recently which have led to urgent referrals. Sudden Hearing Loss is a medical emergency and although steroid treatment is usually successful, acting quickly is crucial.

    We had a very upset client who rushed round the other day because she believed she had suddenly gone deaf – we fitted her in straight away and as it turned out her ears were full of wax so we could of course give her immediate relief, but it is vital that such instances are taken seriously and that clients are seen immediately as the timing is crucial.

    Peter, one of our Marlow referrals said:

    “My very grateful thanks to Kevin at Help in Hearing. I suddenly lost hearing in my left ear and contacted Marlow Help in Hearing for an urgent test and was given an appointment the very next day. Following a thorough examination, Kevin urgently referred me to a Consultant at the Princess Margaret Hospital as he had detected a major hearing loss in my left ear. I was lucky enough to be seen the following day, thanks to Kevin’s urgent referral.

    “I was instructed to undergo a full brain MRI scan and prescribed a five-day course of steroids as Kevin and the Consultant agreed that it appeared that the blood was not circulating to my inner ear. The Consultant informed me there was a good chance that my hearing loss might be reversed thanks to Kevin’s quick action. Had this been left any longer I could have lost my hearing permanently. I am so thankful to Kevin for the early detection, accurate diagnosis and speedy referral, which has undoubtedly gone a long way to potentially saving my hearing.”

    If you experience sudden hearing loss, please give us a call straight away or get in touch online, as fast action could be crucial.


    This is an update to an article first published in our Spring 2018 newsletter


  • Wendy & Jan run the Alzheimers Dementia Support Santa Fun Run on 24th November

    Santa Fun Run – Wendy & Jan are dashing through the snow

    Dashing Through the Snow…..

    …..Guess my time to complete the 5K Santa Dash and win a £50 John Lewis Voucher

    Well I’m hoping there won’t be snow but on 24th November I will be donning my Santa Suit and taking part in the annual Santa Fun Run in support of Alzheimers Dementia Support (ADS) and the work they do for the local area. Follow this link to learn more about the service and support Alzhemimers Dementia Support provide. 

    The Santa Fun Run is a 5K fun run around Dorney Lake and I will be joined by Jan Gosling, our secretary at Help in Hearing, and a small group of friends.

    I would like to invite you to support ADS by taking part in a competition to guess the time it will take me to complete the 5K circuit.

    Entries for the competition cost £1, with all proceeds being passed to ADS. To enter, either make a £1 donation on my Just Giving Page, adding your name and how long you think I will take in minutes and seconds or call into the office on 0345 222 0579 and we will record your guess at reception.

    Over the next few weeks I will be keeping you up to date with my training schedule for the Santa Fun Run and will be providing a few clues as to my expected finish time.

    Wendy x

  • Hearing health event at the Marlow Club

    Hearing health event – a review

    Our Hearing Health event at the Marlow Club earlier in October was a resounding success! Thank you to everyone who came along to learn about how to look after your hearing, a good number have subsequently booked in to see us to find out more. Also a big thank you to our guest speakers, Paul Lamb, Technical Director at Starkey for telling us all about artificial intelligence developments in hearing aids; and Roger Lewin, Managing Director, who talked about the wonderful work of the Starkey Foundation in giving the gift of hearing to people in need in more than 100 countries. Starkey was also represented by Sales Manager, Julie Adshead, who was at hand to discuss the intricacies and benefits of the new Livio aids, launched at the event.

    Nearly 30 people attended on the day and we were delighted that the Deputy Mayor, Bob Johnson, was also there to open the event. He was very keen to convey the message regarding the importance of correcting hearing loss to avoid social isolation and help with dementia. This was further talked about by our audiologist Kevin Jeffery in his presentation on how correcting hearing loss can play a significant role in combating cognitive decline.

    Thank you also to the Marlow Club for hosting the event and serving us a fantastic health buffet, enjoyed by all.

    Please see below a selection of photos from the day

    Click on a photo to see a larger version and scroll through the gallery.

    Hearing health event - where to find out more

    If you’d like to know more about artificial intelligence in hearing aids or to look after your hearing to avoid cognitive decline, please get in touch.

  • Phonak Roger Select - excellent speech understanding in noisy situations.

    Phonak Roger Select

    Our hearing is very individual. Some of us like sounds to be loud, some prefer things to be quieter, some prefer listening to music while others prefer listening to bird song. Hearing loss presents individual challenges to each client, depending on where it is most important to be able to hear well. In this article we discuss how the Phonak Roger Select can help with these individual hearing requirements.

    Hearing aids are programmed to each client’s hearing and requirements and can be tailored according to each individual’s feedback about their own unique experiences.

    Today’s hearing aids are very effective in increasing speech and turning down background noise, allowing the wearer to fully participate in conversations with family and friends, but sometimes an extra boost may be required for some listening situations. The boost required is, again, individual and in the past, this may have resulted in the hearing aid wearer requiring 2 or 3 different devices – one for each different situation.

    Phonak Roger Select – providing a boost in challenging situations

    Roger Select is a state-of-the art wireless microphone

    The Phonak Roger Select is a small portable device that is compatible with most hearing aids and it provides that needed boost in challenging listening situations. It is used with a neck loop which transmits the sounds directly into the hearing aids. But what makes Roger Select stand out from the crowd is that one single device adapts to lots of different situations. It is small, light, portable and easy to use.

    Roger Select is an innovative device that can boost phone calls, television, speech in meetings and speech in noisy places. Roger Select is a clever remote microphone that can focus on a specific speaker.

    Phone Calls

    The Phonak Roger Select can connect to Bluetooth phones and act as a hands-free system. The telephone call is sent directly into the hearing aid without the need to hold the phone to the ear.


    Roger Select plugs into the audio output of a television. It sends the TV into the hearing aids via the neck loop. This means that the hearing aid wearer can adjust the volume of the TV, by adjusting the volume of their hearing aids, independent to other people watching the same TV.


    During meetings, Roger Select is placed on the table. It automatically focuses on the person speaking and send the voice straight into the hearing aids via the neck loop.


    Roger Select can also be worn attached to the lapel of a speaker such as a lecturer or passenger in a car. For example, it can be difficult to hear the passenger speaking when you are driving a car, especially because it is not possible to be facing the person speaking. The Roger Select is worn by the passenger either on a cord around the neck or clipped to the lapel. Roger Select focuses on the passenger’s voice which is now heard clearly by the hearing aid wearer.

    Phonak Roger Select – where to find out more

    To have a demonstration of the Phonak Roger Select, please call to book an appointment or fill in our online contact form.


  • Marlow FM Interview 17th September 2019

    Marlow FM interview

    Earlier this month, Selma and Paul Lamb, Technical Director at Starkey Hearing, were interviewed by Chris Zaremba on Marlow FM’s Mid-Morning Matters show. Selma and Paul talked about changes people can experience in their hearing, the latest hearing technology and about the Hearing Health event we are holding at the Marlow Club on October 3rd. There was also a phone-in where listeners called in with questions about their hearing.

    Listen to the Marlow FM interview

    Please click below to listen to the segment. This has been reproduced from a live broadcast and with the permission of Marlow FM. A new browser tab will open and you will see the MP3 player control where you can pause and resume the playing of the audio as you wish.

    Listen to Selma's MarlowFM interview
    Click the Listen button above to start the interview playback


    Photos from the interview at Marlow FM:

    Selma Becker and Paul Lamb at Marlow FM
    Selma Becker and Paul Lamb at Marlow FM
    Chris Zaremba, presenter of Marlow FM's Mid-Morning Matters
    Chris Zaremba, presenter of Marlow FM‘s Mid-Morning Matters

  • IP68 hearing aids - what does it mean and why is it important?

    IP68 – what is it and why is it important to my hearing aid?

    Do you like piña coladas and getting caught in the rain?* Well if you do, but have been worried that getting your hearing aid wet would stop it working, the new coating on today’s hearing aids is for you. We explain about IP68 hearing aids and why it’s important for you.

    Ingress protection standards

    Today’s hearing aids are built to meet specific European standards called Ingress Protection or IP ratings. These ratings were originally developed by the International Electrotechnical Commission and define the levels of sealing effectiveness of electrical enclosures, such as hearing aids, against dust, dirt and moisture or to speak more plainly, the IP rating tells us how robust our hearing aid is.

    The letters IP are followed by 2 digits: the first digit defines the robustness against dust and the second the robustness against moisture.

    IP68 hearing aids

    The latest hearing aids undergo rigorous testing to gain an IP rating. Since 2016 most hearing aids have a rating of IP68 which means that they can withstand dust, dirt and sand and being submerged in water to a maximum depth of 1.5 metres for 30 minutes and will continue to work.

    Unfortunately, IP68 does not mean that the hearing aid can be worn while swimming but it does mean that it is protected should it be accidentally dropped into water or worn in the shower.

    The practical daily importance of the IP68 hearing aid rating is to protect the device, that is of course sitting against the skin, from sweat and from getting caught in the rain.

    IP68 hearing aids – where to find out more

    If you would like to try a hearing aid with the latest technology, including IP68, please email us for an appointment, or fill in our online form.


    *From Escape (aka The Piña Colada Song), by Rupert Holmes, 1979.


  • Wind noise in hearing aids - is it a thing of the past?

    Wind noise in hearing aids – a thing of the past?

    There’s nothing like being outside on a gloriously sunny day to lift your mood. Whether it’s a walk along the promenade by the sea, strolling through a woodland park or a round of golf with friends, it has been demonstrated that the exercise and social interaction we gain through outdoor activities are good for our overall wellbeing. But for hearing aid wearers, these moments can be made more challenging by the wind. In this article we ask the question: Wind noise in hearing aids – is it a thing of the past?

    Wind noise in hearing aids used to mask out speech

    When wind blows across hearing aid microphones, particularly for models that sit behind the ear, it results in the wearer hearing, unsurprisingly, the wind blowing, but at quite a high level which masks out other sounds including speech. Fluctuating wind noise can be very irritating and many wearers may take their hearing aids out in these conditions.

    Noise management strategies

    Hearing aid manufacturers have built noise management strategies into their hearing aids for many years. These wind noise management features effectively reduced the volume of the wind noise but also reduced the volume of speech too so while this made the sound was more comfortable it affected the ability to join in conversations resulting in a trade off between comfort and intelligibility…..but not any more!

    Wind noise is now filtered out

    New advances in processing mean that wind noise can now be effectively managed while still preserving speech information. Unwanted wind noise can be separated from the conversations that we want to hear. Wearers experience good sound quality and clarity, allowing them to continue to participate in conversations without any uncomfortable wind noise and most importantly keep wearing their hearing aids, even in windy situations.

    Wind management algorithm

    Wind noise management is an automatic feature so there is no need to change to a different program or make any adjustments. The hearing aid continually analyses the environment and as soon as it detects wind, it applies its wind management algorithm until the wind stops blowing across the microphones.

    Wind noise in hearing aids – where to find out more

    For a trial of the latest wind management technologies, please contact us for an appointment

    We partner with most of the leading hearing aid manufacturers, find out more on our Hearing Aid Partners page. 

  • Lions Club of Burnham Wellbeing Day

    Lions Club of Burnham Wellbeing Event

    Lions Club International Emblem

    Join us at the Lions Club of Burnham Wellbeing Event, a free drop-in event to improve your family’s wellbeing!

    14th September 
    Burnham Park Hall
    10:00am to 2:30pm

    Wendy will be giving a fun, interactive demonstration of how hearing aids work, with the use of balls and ropes. We will also have a product display and will be demonstrating our video otoscope to show what people’s ears look like. There will be also be Hearing Dog demonstrations and a host of other healthy, fun activities, including:

    • Exercise
    • Arts
    • Crafts
    • Health information
    • Walking football
    • Halsa care talks
    • Refreshments provided by Burnham Brownies

    The Lions Club of Burnham Wellbeing Event is sponsored by Burnham Parish Council, Oakwood Estates and Burnham Chiropractic & Physiotherapy Clinic.

    For more information please contact or contact us for more information.