Testimonials

Dear Selma,

When I came to you at Help in Hearing I knew I had chosen well from the moment I stepped through the door.

The assessment through to the fitting of the hearing aids was totally professional.

I am delighted with the aids and I am able to hear and converse with family and friends comfortably. I can also hear the sounds that I haven’t heard for a number of years.

I would not hesitate to recommend anyone to contact Help in Hearing. Many thanks for your help and advise.

Celia Housego

Dr Barry Dalal-Clayton is one of our satisfied ‘Lyric’ hearing aid users and as you can see in the enclosed link, is a keen mountain climber with his aim set to become only the second sexagenerian to climb Mount Everest by 2012.

Read his story here:

http://www.giddylimits.co.uk/inspiring_people/reaching-for-the-sky.html

Dear Kevin and Selma

  ”My Ambra SP hearing aids are staggeringly better than any aids

I have ever used.  After many years of  ‘darkness’ , at last I am

able to keep in touch (without my wife’s ever willing assistance), to

join in without prompting, to single out a speaker at a chatty

table with other conversation in full flow, to answer the telephone

with confidence, and (to the relief of the postman) to hear the

front door bell.

With this amazing quantum leap in technology there is no need

for the hard of hearing (let alone the over 80’s) to fold up in the

corner – its giving me a fantastic boost in my quality of life which

I intend to enjoy to the full. Well done Phonak”

Best wishes to you both 

Roger

Dear Selma
I had intended to write to you long before this, but the dust of my relocation from England to South Africa took rather longer to settle than I anticipated, particularly as Christmas and New Year also got in the way!  Anyway, my reason for writing is to thank you very much indeed for all the help that you gave to me regarding my hearing.  I have of course been fitted with hearing aids before, but can honestly say that I have never had such caring, totally professional service.  Doctors are expected to know all about hearing problems, but it was not until  I came to you that I realised the amazing technical advances that have been made since I first started to lose my hearing, and realised that I had a great deal to learn about the modern digital hearing aids and what they can do.  Now that I have been properly fitted with the right kind of aids, I can honestly say that they have transformed my life, and I owe you a great debt of gratitude.  Thank you so very much.
With warm regards and best wishes for a Happy New Year.
Dr. Nicholas (Nick) Lee

From: David H
Sent: 03 June 2010 11:48
To: Selma Becker
Subject: Appreciation

 Dear Selma

My “Oticon Agils” have magical properties on a par with Harry Potter’s “Nimbus 2000″.  They have brought the skylarks back to our fields, allowed me to identify all four instruments in a string quartet, stopped my wife shouting at me to turn the TV down and my 4 daughters from calling me a deaf old git.

 None of this would have been achieved without your expert analysis and follow-up sessions, all done with charm and good humour and the ability to explain the high-tech solutions in language that even this dinosaur found readily intelligible.

Unlike the apprehension of a visit to the dentist or even the doctor, the next appointment with you is something eagerly anticipated  –  and my only regret at the rapid progress to-date is that I now have to wait some 3 months before next seeing you and Marguerite.

Yes, the solution was expensive but, compared with the foreign holiday foregone, a bargain  – and no air-strikes or volcanic ash.

With many thanks and best wishes,

 David

I am writing to tell you how impressed I am with the two Oticon Delta 8000 hearing aids, which you fitted recently. As you know, I was reluctant to have hearing aids, because I thought I did not require them.

In addition, I did not want to have “the old fashioned”, hearing aids fitted, behind my ears, which is normally associated with being “old”, and which I thought that I would have to have, to resolve any hearing defects, which my wife and family kept telling me that I had!

I was very impressed with the professional way you examined both my ears and “yours” is the best hearing test I have ever had. I am retired now, but before that, I held a senior position in the pharmaceutical industry and they insisted that I had an Annual Health Check-up, which included hearing tests, at BUPA, in London.

Even after your comprehensive hearing test and the computer analysis, which showed that I had “less than perfect hearing” in both ears, and then being shown the Delta 8000 hearing aids which you informed me would correct the situation, I was very sceptical, especially as they are expensive items.

However on returning to you clinic you set-up my new Delta 8000 aids, utilising your special computer software, and I could not believe the difference in my hearing levels.

You explained you had set the aids at Level 1 and to get the best usage from them, they needed to go to Level 3. Only then could I expect to have hearing levels, similar to those I had, when I was a young man. I was able to hear things, like the ticking of a clock that I had not been able to do so previously. After two weeks, I visited your clinic again and after another professional examination, you felt that I was ready to go to Level 3.

You have transformed my hearing levels, and the Delta 8000 aids are so neat that many people do not even know that I have Hearing Aids fitted. They are brilliant, in both the way they look, and the way they have transformed my hearing.

Many thanks for your help and advice I will certainly recommend your professional advice and service and these brilliant hearing aids, to anyone who requires help with their hearing!

Gerald McDaid

I would like to thank you for your fantastic help in being able to hear everything so clearly with my hearing aid; it is so comfortable and almost invisible. I am ninety years old and I would thoroughly recommend Help in Hearing to anyone.

Kathleen Fogg

I have held for a long time the view that when seeking satisfactory professional services it is necessary to find somebody in whom you can put your complete trust, and for a long time now I have had an unreserved confidence in your technical competence and professional judgement. Even so, I doubt whether I would have believed you, had you told my new Phonak Exelia hearing aids would make the dramatic improvement in my hearing that they have.

Their performance is truly amazing. Not only am I hearing sound which I have not heard for a long time but I am actually hearing sounds, such as the slight clicks from the DVD player, which I have never heard before. Further, I can listen again to music which now has meaning without continual adjustment of the volume control so that I can enjoy the full dynamic range and with a tonal quality enabling each instrument to be distinguished clearly.

These factors must, however, pale into insignificance when considered against the main use of hearing, communication. It is impossible for those not affected by a hearing disability to understand how isolated one can become. For me, just talking to one other person in crowded areas often became impossible. I was finding I could not even participate in the conversation of seven or eight round a table in a restaurant and even at home, two others talking in the same room made hearing the television so extremely difficult to the extent of it sometimes being not worth the effort of trying to comprehend. With these aids all the above are now possible and I find I can now converse with a group even in a very noisy bar.

Although I have had these aids for a little over one month, several friends have already commented on the change in my physical appearance saying the strained appearance I have had for some time has disappeared.

Of course, with instruments of this nature it is impossible to disassociate the articles themselves from the necessary attendant services which, in this case, as I have come to expect, has been exemplary. First, there was the care and consideration that went into selecting this particular type. I had not realised there were so many different manufacturers let alone the vast number of aids produced by them. Secondly, there was the after-sale service. These aids are complex with many optional facilities and could require a lot of fine tuning. No effort has been spared to ensure that mine have been adjusted to give me a maximum possible benefit.

I cannot thank you enough for the tremendous improvement you have made to the quality of not only my life but also to the lives of those close to me.

Geoff Hawkins

I have been using my Oticon hearing aids for several months and feel so pleased with them I am obliged to put pen to paper. When you recommended these initially I had some misgivings, having used “in the ear” aids for many years.

The experience of these now is something else, dinners, theatre, opera, music have now become a pleasure.  Previous to using these whilst there was enjoyment I was rarely able to join in conversation, I often did not have a clue what the topic was.

It would be incorrect to say Oticon has given me natural hearing ability because I long ago lost the ability to hear naturally. However, for me they have come a long way to achieving this. The great thing in my experience they have greatly reduced much of the background noise and unwanted sounds which previously my hearing aids picked up drowning out what I really wanted to hear.

I am delighted with them and whilst expensive in my experience represent true value for money and help greatly forward full enjoyment and pleasure in life.

David Wager

As promised just a few lines to explain what a difference my life has been since receiving my new hearing aids. I am a much more confident person in my workplace and socially.

My friends and family have said what a difference they have seen in me; I join conversations whereas before I would just smile and nod and hope that I was giving the right facial expressions. I felt it far less embarrassing to shy away than to ask people to repeat themselves. When I returned to my car after having been fitted with the ear pieces I had a few tears, it was lovely to hear the sharpness of different sounds I did not realise how much I was missing.

As you know Selma, my son is getting married shortly and the design of the Phonak digital hearing aids enable me to wear my hair up knowing that no one can see my ear pieces. Vanity I know!

I would also like to say a big thank you to yourself and Marguerite for your friendly approach, because for me the visit was a tough one. It has always been hard for me to accept that I have a disability but you both made me feel at ease. Your professionalism is outstanding.

Linda Carlsen