I am writing to tell you how impressed I am with the two Oticon Delta 8000 hearing aids, which you fitted recently. As you know, I was reluctant to have hearing aids, because I thought I did not require them.

In addition, I did not want to have “the old fashioned”, hearing aids fitted, behind my ears, which is normally associated with being “old”, and which I thought that I would have to have, to resolve any hearing defects, which my wife and family kept telling me that I had!

I was very impressed with the professional way you examined both my ears and “yours” is the best hearing test I have ever had. I am retired now, but before that, I held a senior position in the pharmaceutical industry and they insisted that I had an Annual Health Check-up, which included hearing tests, at BUPA, in London.

Even after your comprehensive hearing test and the computer analysis, which showed that I had “less than perfect hearing” in both ears, and then being shown the Delta 8000 hearing aids which you informed me would correct the situation, I was very sceptical, especially as they are expensive items.

However on returning to you clinic you set-up my new Delta 8000 aids, utilising your special computer software, and I could not believe the difference in my hearing levels.

You explained you had set the aids at Level 1 and to get the best usage from them, they needed to go to Level 3. Only then could I expect to have hearing levels, similar to those I had, when I was a young man. I was able to hear things, like the ticking of a clock that I had not been able to do so previously. After two weeks, I visited your clinic again and after another professional examination, you felt that I was ready to go to Level 3.

You have transformed my hearing levels, and the Delta 8000 aids are so neat that many people do not even know that I have Hearing Aids fitted. They are brilliant, in both the way they look, and the way they have transformed my hearing.

Many thanks for your help and advice I will certainly recommend your professional advice and service and these brilliant hearing aids, to anyone who requires help with their hearing!

Gerald McDaid

I would like to thank you for your fantastic help in being able to hear everything so clearly with my hearing aid; it is so comfortable and almost invisible. I am ninety years old and I would thoroughly recommend Help in Hearing to anyone.

Kathleen Fogg

I have held for a long time the view that when seeking satisfactory professional services it is necessary to find somebody in whom you can put your complete trust, and for a long time now I have had an unreserved confidence in your technical competence and professional judgement. Even so, I doubt whether I would have believed you, had you told my new Phonak Exelia hearing aids would make the dramatic improvement in my hearing that they have.

Their performance is truly amazing. Not only am I hearing sound which I have not heard for a long time but I am actually hearing sounds, such as the slight clicks from the DVD player, which I have never heard before. Further, I can listen again to music which now has meaning without continual adjustment of the volume control so that I can enjoy the full dynamic range and with a tonal quality enabling each instrument to be distinguished clearly.

These factors must, however, pale into insignificance when considered against the main use of hearing, communication. It is impossible for those not affected by a hearing disability to understand how isolated one can become. For me, just talking to one other person in crowded areas often became impossible. I was finding I could not even participate in the conversation of seven or eight round a table in a restaurant and even at home, two others talking in the same room made hearing the television so extremely difficult to the extent of it sometimes being not worth the effort of trying to comprehend. With these aids all the above are now possible and I find I can now converse with a group even in a very noisy bar.

Although I have had these aids for a little over one month, several friends have already commented on the change in my physical appearance saying the strained appearance I have had for some time has disappeared.

Of course, with instruments of this nature it is impossible to disassociate the articles themselves from the necessary attendant services which, in this case, as I have come to expect, has been exemplary. First, there was the care and consideration that went into selecting this particular type. I had not realised there were so many different manufacturers let alone the vast number of aids produced by them. Secondly, there was the after-sale service. These aids are complex with many optional facilities and could require a lot of fine tuning. No effort has been spared to ensure that mine have been adjusted to give me a maximum possible benefit.

I cannot thank you enough for the tremendous improvement you have made to the quality of not only my life but also to the lives of those close to me.

Geoff Hawkins

I have been using my Oticon hearing aids for several months and feel so pleased with them I am obliged to put pen to paper. When you recommended these initially I had some misgivings, having used “in the ear” aids for many years.

The experience of these now is something else, dinners, theatre, opera, music have now become a pleasure.  Previous to using these whilst there was enjoyment I was rarely able to join in conversation, I often did not have a clue what the topic was.

It would be incorrect to say Oticon has given me natural hearing ability because I long ago lost the ability to hear naturally. However, for me they have come a long way to achieving this. The great thing in my experience they have greatly reduced much of the background noise and unwanted sounds which previously my hearing aids picked up drowning out what I really wanted to hear.

I am delighted with them and whilst expensive in my experience represent true value for money and help greatly forward full enjoyment and pleasure in life.

David Wager

As promised just a few lines to explain what a difference my life has been since receiving my new hearing aids. I am a much more confident person in my workplace and socially.

My friends and family have said what a difference they have seen in me; I join conversations whereas before I would just smile and nod and hope that I was giving the right facial expressions. I felt it far less embarrassing to shy away than to ask people to repeat themselves. When I returned to my car after having been fitted with the ear pieces I had a few tears, it was lovely to hear the sharpness of different sounds I did not realise how much I was missing.

As you know Selma, my son is getting married shortly and the design of the Phonak digital hearing aids enable me to wear my hair up knowing that no one can see my ear pieces. Vanity I know!

I would also like to say a big thank you to yourself and Marguerite for your friendly approach, because for me the visit was a tough one. It has always been hard for me to accept that I have a disability but you both made me feel at ease. Your professionalism is outstanding.

Linda Carlsen

On noticing my loss of hearing over the years and becoming more and more frustrated at missing what my friends and family were saying, I plucked up courage to consult a hearing specialist (Selma Becker) …. At that time the waiting list for the NHS service was at least one year.

Since then my life has changed completely. … What is more, nobody knows I am hard of hearing until I remove my hearing aid. … Buying a hearing aid has opened up my life.

I have been wearing Oticon Delta hearing aids since May 2006 and cannot recommend them too highly. I put them in my ears every morning (after cleaning my teeth because the noise is off-putting) and then forget about them until I take them out at bedtime. The difference in hearing – speech, bird-song, music etc, is remarkable.

Every stage, from the hearing test to fitting the aids is easy and comfortable. The whole experience is life changing for anyone like me whose hearing has deteriorated.

You were such a great help to me in those traumatic times in trying to cope with hearing loss. Your outstanding patience and the way you coped with my little panics over a hearing aid.