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  • Hearing Aids Recycling Scheme with The Lions Club

    Hearing aids recycling scheme

    We regularly recycle used hearing aids by donating them to the Lions Club for their hearing aid recycling scheme. This allows the Lions Club to provide affordable hearing aids for hard-of-hearing individuals who have limited financial resources.

    The Lions ClubThe World Health Organisation (WHO) estimates that 278 million people around the world have moderate to profound hearing loss in both ears. But less than 10% of those people will ever get hearing aids because annual production doesn’t go anywhere near meeting the demand. The poor are especially affected because they are unable to afford the preventative care necessary to avoid hearing loss, or hearing aids to improve their hearing.

    Hearing impairment and deafness are serious disabilities that can impose heavy social and economic burdens on individuals, families, communities and countries.

    Children with hearing impairment often experience delayed development of speech and language skills, which may result in slow learning and difficulty in school. Adults who are hard of hearing ofen experience difficulty in obtaining and keeping employment. Both children and adults may suffer from social isolation as a result of hearing impairment.

    Hearing aid recycling – how the scheme works

    Hearing aids recycling bin for the Lions ClubLions collect hearing aids and send them to regional Lions Hearing Aid Recycling Centers. The centres utilise donated hearing aids in various ways:

    • Lions may partner with participating hearing care professionals who refurbish donated hearing aids to fit the individual needs of the recipient.
    • Lions may provide a team of hearing care professionals or volunteers with a supply of donated hearing aids that have been repaired and refurbished for use during a health care mission to a developing nation.
    • Lions may give donated hearing aids to participating manufacturers who issue credit to the Lions for all useful parts. This credit value is then applied towards the purchase of new hearing aids for persons who have limited ability to pay.

    Lions clubs and Lions hearing foundations collect thousands of hearing aids each year.

    Lions Hearing Aid Recycling Centers utilise donated hearing aids in various ways as a means to provide hearing aids for those in need.

    Lions operate voluntarily with the support of public donations, individual member contributions, and Lions Clubs International Foundation grants.

    100% of public donations to Lions clubs is used for charitable causes – no money goes towards administrative expenses.

    Hearing aid recycling – where to find out more

    Next time you’re at one of our hearing clinics we’d be happy to tell you more about our hearing aid recycling scheme. You can also find out more information at the Lions Club website or you can get in touch via our contact form.  

  • Staff News

    Staff News – A Welcome and a Fond Farewell

    A fond farewell to Marguerite

    Marguerite plans to enjoy her gardenWe are sad to see Marguerite retiring. She has been working with Help in Hearing for 18 years, having started originally with the previous owner.

    Selma took over the practice in 2005, with Marguerite being an integral member of the team. She has a wealth of knowledge and has always been happy to help service, or mend all types of hearing aids. Indeed, the more challenging the better!

    Her retirement journey starts with a trip to see her daughter and grandchildren in New Zealand. She has no plans beyond this yet but certainly hopes to make the most of her time enjoying her garden and perhaps giving a few French lessons along the way. Au revoir Marguerite et bonne chance!



    Our new Practice Manager Gilly Wright and her dog, AlfieWelcome to Gilly

    We are pleased to welcome Gilly Wright as our new Practice Manager. With 15 years’ experience in private practice, Gilly has previously worked in Pain Management and Optics, having originally started out her career in PR and trade journalism.

    She was recently married in Zell am See, Austria and has three grown up children and a Bichon Frisee called Alfie, who some of you may well have already been introduced to in our Farnham Common practice.

    Gilly is passionate about helping people with hearing difficulties as she herself wears hearing aids and has battled over the years with Menieres and Tinnitus. She is very much looking forward to her new challenge and we are delighted to have her on board.

    Please get in touch with Gilly if you would like to book appointments or have any other queries about our products and services, or fill in our contact form.

  • Open Week Hearing Clinic

    Open Week hearing clinic 23rd – 30th October 2017

    Limited places available, please call to secure your appointment Call 01753 642687 (evening appointments available)

    We are holding an Open Week hearing clinic in our Farnham Common practice and would love to see you and your friends. Come along for a free hearing check, hearing aid servicing & an introduction to micro-suction wax removal.

    Bring a friend

    Why not bring along a friend or relative who may also be experiencing a hearing loss and need our help? We would be pleased to conduct a free hearing check for them. If they go on to make a purchase with us you will receive a thank you voucher worth £25.

    NEW customers

    If you are experiencing hearing problems, there has never been a better time to take action. The sooner you take the first step to better hearing, the sooner you’ll enjoy the benefits of not missing out. Join us for a complimentary hearing check during our Open Week hearing clinic.

    Any concerns or questions

    Our audiologists Selma and Kevin will be available to talk to you if you have any hearing issues or concerns and need some professional reassurance.

    TRIAL the latest hearing technology

    Find out about the latest advances in hearing aid technology from the discreet hidden Lyric to the latest direct connectivity Bluetooth hearing aids. We are offering all Open Week visitors a free two week trial.

    Hearing aid batteries and consumables

    Stock up on any consumables you may need.

    Refreshments available with our compliments.


  • Highs and Lows – Understanding Frequency and Pitch

    For many people with hearing loss, hearing protection is a big deal. It’s important to protect whatever level of hearing ability you still have. In this article we discuss the effects of frequency and pitch.

    What are Frequency and Pitch?

    “Frequency” and “pitch” are common terms in any discussion about hearing, but what exactly are they?

    You probably already understand the basics. For example, “I eat biscuits frequently” means that your biscuit-eating occurrences come close together. With sound, “frequency” refers to how close together the sound waves are.

    Sound is created by vibration. Tap a tuning fork against the table and its tines vibrate, causing a sound wave to move away from it. Sound waves can come close together (high frequency) or further apart (low frequency). Frequency is measured in Hertz (Hz), where 1 Hz = 1 vibration / second. (Learn more about the science here.)

    High Pitch and Low Pitch

    The sensation of a sound wave’s frequency is called pitch. A high-frequency sound, such as a dog whistle, is called “high-pitched,” and a low-frequency sound, like a bass drum, is “low-pitched.” Some pitches, or frequencies, are easier for humans to hear than others. Human hearing in the normal range can detect sounds of frequencies between 20 and 20,000 Hz; dogs, between 50 and 45,000 Hz. Dolphins can detect frequencies as high as 200,000 Hz!

    Speech includes a mix of low- and high-pitched sounds:

    • Vowel sounds like a short O, as in the word “hot,” have low frequencies (250 to 1,000 Hz)
    • Consonants like S, H, and F have higher frequencies (1,500 to 6,000 Hz)

    Looking at an audiogram, you can see how a person’s ability to hear these sounds will affect the ability to understand language. We will look at this topic in a later blog so you can see how human perception of frequency matters in rating hearing protective devices.

  • National Lipreading Awareness Week 2016

    Free 1-hour tasters in lipreading skills Sept 12 – 16

    • Are you one of the 1 in 6 people in the UK with a hearing loss?
    • Do you struggle to hear in noisy situations?
    • Have you thought about joining a lipreading class?

    Free one-hour tasters are being offered in Buckinghamshire during Lipreading Awareness Week (September 12-16) by tutors Judy Perry and Molly Berry from the Association of Teachers of Lipreading to Adults.

    Lipreading can be a good support in conjunction with hearing aids and learning to lipread is a skill which can improve how much you understand when people speak to you. Classes are small and friendly and also provide information on coping strategies and assistive equipment.

    Free lipreading taster sessions in Buckinghamshire:

    Mon 12 Sept – 10:30am:  Amersham

    Mon 12 Sept – 2:30pm: Beaconsfield Old Town

    Tue 13 Sept – 2:00pm: Gerrards Cross

    Thu 15 Sept – 11:00am: Haddenham

    Fri 16 Sept – 10:30am: High Wycombe*

    Fri 16 Sept – 2:30pm: Wendover

    *This session will be at Wycombe General Hospital and will include useful communication strategies and care of your hearing aids.

    For further details please email Judy Perry or call her on 07837 993 923.

    Lipreading Community Tutors, Classes throughout Bucks, Herts & Beds or for classes nationwide visit the Association’s website.

  • Oticon Hearing Aid

    Oticon OPN – a remarkable new hearing aid

    We’re pleased to announce we are now able to supply the new Oticon OPN hearing aid.

    Oticon – a better choice for the best all-round hearing experience

    It’s not every day that a major change comes along in hearing aid technology. But today is that day! Today there’s a revolutionary new device from Oticon that will improve how you hear – and how you participate in life.

    Oticon OPN hearing aid – a remarkable new hearing instrument

    I’m pleased to be one of the first independent hearing care clinics to introduce you to the Oticon OPN. This remarkable hearing instrument utilises state-of-the-art technology that offers you more advantages than any other current hearing aid.

    With Oticon OPN, you’ll enjoy 30% better speech understanding, a reduction in your listening effort by 20% and remember 20% more of your conversations.

    50 times faster sound processing

    How is that possible? The microchip inside Oticon OPN processes sound exceptionally fast – 50 times faster than any other Oticon product. Oticon exclusive BrainHearing technology helps your brain make sense of sound so you don’t have to work so hard to hear. You will feel less stress and be more likely to join in conversations.

    But there’s something else too. Thanks to Oticon Opn Sound Experience, this hearing device actually adjusts and balances all the sounds around you, not just the ones directly in front of you. Oticon OPN separates speech from noise, letting you shift focus from one speaker to another, even in complex listening environments.

    Oticon new hearing aid




    As the world’s first internet-connected hearing device, Oticon OPN offers a full array of wireless possibilities. It connects directly to your iPhone, allowing you to hear your phone as well as stream music. A TV adapter turns your hearing aids into wireless headphones, and the Oticon ON App – available on the App Store and on Google Play – makes it easy for Oticon hearing aid users to have additional control of their hearing aids with just a touch of their fingertips.

    Call us now on 01753 642687 or 01628 482101

    Book your exclusive appointment to see the Oticon OPN by calling us on the above numbers, fill in our contact form or email us.

  • Join us at our information days on 13th & 14th June

    We are holding two special hearing aid information days that will particularly appeal to the “cosmetically conscious,” demonstrating the uniqueness of the Lyric hearing aid and showcasing the Virto V hearing aid, the smallest and most powerful custom-made hearing aid from leading Swiss manufacturer, Phonak.

    We will have experts from Phonak on hand on the two days to answer all your questions relevant to these remarkable new products.

    They say “seeing is believing,” but so is hearing!

    If you want to know more and find out what cosmetic hearing solutions are suitable for you, reserve your space at one of the open day events by calling our secretary Marguerite, who will be pleased to book a convenient time slot for you.

    To book:  0845 222 0579

    Special Offers


  • Study Shows That Hearing Aids Improve Brain Function

    A news item in The Hearing Review caught our attention this week: A recent study at the University of Texas has found that hearing aids improve brain function in people with hearing loss.

    We’ve long known that untreated hearing loss can lead to isolation and diminished quality of life, but Jamie Desjardins, who has conducted this new study, goes further in explaining why this happens.

    “If you have some hearing impairment and you’re not using hearing aids, maybe you can figure out what the person has said, but that comes at a cost,” Ms Desjardins said. “You may actually be using the majority of your cognitive resources – your brain power – in order to figure out that message.” In other words the untreated hearing loss interferes with your cognitive abilities because so much mental effort is diverted towards understanding speech.

    Significant improvement after wearing hearing aids

    The study by the University of Texas looked at groups of individuals in their 50s and 60s with bilateral sensorineural hearing loss who had previously never used hearing aids. After two weeks of hearing aid use, there was an increase in percent scores for recalling words and selective attention tests, plus the processing speed at which participants selected the correct response was faster. By the end of the study, participants had exhibited significant improvement in their cognitive function.

    Ms DesJardins went on to paint a scenario of someone who has hearing loss and is still of working age, but they’re not wearing their hearing aids. They are spending so much of their brain power just focusing on listening they may not be able to perform their job as well. Or if they can, they’re exhausted because they are working so much harder and are more tired at the end of the day.

    Ongoing care and expertise of audiologist ensures best outcome for hearing impaired

    We see many clients who have resisted going to have their hearing checked because they don’t want to admit they have a problem. Or, they’ve received a hearing aid from another source but have not been given the aftercare support to help ensure their hearing aid is performing well for them. Here at Help in Hearing, we focus a little more on the expertise and experience of the audiologist and it is a combination of the commitment and professional relationship with the client that makes the hearing aids achieve the best outcome for the hearing impaired. We spend a great deal of time making sure we propose the right type of hearing aid for your specific type of hearing loss and we offer ongoing care throughout the lifespan of the devices, so the success rate is much higher, meaning you can get on with your job, your family life and your social life without having to spend so much effort on trying to hear what people are saying.

    Read the full article about the University of Texas study.

  • Clear Speech Guide

    New mobile app to monitor decibel levels in restaurants

    Eight out of ten people say they have left a café, restaurant or pub because of the noise. The trend these days seems to be to decorate restaurants with lots of bare, hard surfaces. No carpets on the floor, no tablecloths, no wall hangings, no curtains – so there’s nothing to absorb the noise and it can be impossible to hear someone even if they’re sitting right next to you. We discuss the development of a new mobile app to monitor decibel levels in restaurants.

    Monitor restaurant noise levels

    So we welcomed the news reported in The Times last week that the charity Action on Hearing Loss is developing a mobile phone app that will allow diners to record the decibel level so that the loudest restaurants can be named and shamed — and avoided by those who want to be delighted by their companions as much as their food.

    The charity has been forced to take a more direct approach after being ignored by Britain’s biggest restaurant chains.

    “In July we wrote to 70 restaurant groups highlighting the problem of excessive noise, offering advice on how to reduce the volume. We have not heard back from any of them,” said Luke Dixon, who is leading the campaign against excessive noise. We think this is shameful.

    restaurant-noiseHow restaurants can reduce noise

    And there are things that can be done. Instead of hard surfaces, which bounce noise around the room, there are products that can be put on the wall that look like works of art and there are products that fit to ceilings that are almost invisible and absorb the noise.

    Click the link to read the Times article “Clamour to end the dinner-time din.” You can also read The Times leader article “Can’t Hear” in the same issue.

    We fully support the Action on Hearing app development program. It is in the fundraising stage now, and the charity hopes to have the app available by next year.

    In the meantime, Pipedown, a campaign for quiet spaces, already publishes a list of places that let you eat and chat at the same time, untroubled by piped music.

  • Half Price Offer for Tinnitus Awareness Week

    This year Tinnitus Awareness Week runs from the 8th to the 14th February. To mark this special week, we are offering you a tinnitus consultation, for half the usual price. The usual cost for this consultation would be £160, but we are offering it for £80 if you book the appointment any time between the 8th and 14th February.

    The tinnitus consultation usually takes place after the initial free of charge assessment and consists of a more detailed battery of tests and questionnaires to fully understand the effects of your tinnitus.

    What happens at the initial tinnitus assessment

    This initial assessment is free of charge and without obligation.

    The objective of this assessment is to get an understanding of the effect of your tinnitus on your lifestyle. We will also identify the most appropriate management tool for your individual requirement, ie tinnitus management programme or hearing aid fitting? Finally we will re-appoint for the full tinnitus/hearing assessment with our tinnitus specialist.

    At this appointment we will:

    • Take a brief history and score your tinnitus questionnaire to get a quick insight of how severely you are affected by tinnitus currently.
    • Very quick screening hearing test.
    • Depending on the outcome of your hearing test we will briefly discuss and explain about tinnitus.
    • If appropriate we will demonstrate hearing aid(s) or sound simulators.
    • You will then be in a position to either opt for our full tinnitus management program or hearing aid fitting program, whichever is the most appropriate solution.

    Tinnitus Assessment

    This appointment usually costs £160 and we are offering it to you for only £80 during Tinnitus Awareness Week! The assessment will take up to 2 hours and consists of a battery of tests and questionnaires to fully understand the effects of your tinnitus.

    Tests include:

    • Medical history to find out about any existing medical conditions,
    • Tinnitus perception inventory to understand the severity level of your tinnitus.
    • Tinnitus intake questionnaire to find out the physical, emotional and social consequences of tinnitus.
    • Otoscopy to establish the health and condition of your outer ear and eardrum.
    • Tympanometry to establish the health of your middle ear.
    • Puretone audiogram to assess your hearing levels including air and bone conduction thresholds.
    • Uncomfortable loudness levels finding your sound tolerance levels.
    • Tinnitus pitch matching to find the approximate frequency of your tinnitus.
    • Tinnitus mask ability to understand the intensity you experience with your tinnitus.

    Advice and Information

    • We will discuss the test results after compiling and reviewing them.
    • We will explain tinnitus causes for you to better understand your condition.
    • We will then discuss and formulate your treatment programme.


    Please click to find out more about our tinnitus management solutions.

    Contact us to book your half price tinnitus assessment now.